Technical Specialist Tier 1 (Client) German, French, Italian, Portuguese or Spanish
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
Company Overview:
Commvault is a worldwide leader in delivering backup and recovery for the multifaceted enterprise. Commvault allows you to protect handle and use your data while handling it in a consistent compliant way. Our automated solutions work on-prem and in the cloud and work with the digital tools and procedures youre already using. Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what
Job Description Overview:
The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.
What youll do..
- Provide remote assistance to customers with their technical issues & queries.
- Maintain personal assigned incident queues keeping customers updated regularly.
- Keep incident backlog and aged calls within defined ranges
- Maintain Customer Satisfaction levels to within or above defined range.
- Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux) & Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.
- Engineers address issues end to end - be it Deployment Configuration Backups Archiving Restores Replication Performance benchmarking etc across a broad spectrum of innovative technologies listed below -
- On prem hypervisors - VMware MSFT Hyper-V
- Containerization - Kubernetes
- Cloud hypervisors - AWS Azure GCP Nutanix AHV OpenStack OCI OpenShift RHEV
- FS - Windows File Systems
- Also as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp Nutanix Dell EMC HDS HPE etc
Who you are:
This role requires a minimum 5 yrs. Of industry-based experience using enterprise level platforms and applications.
Proficiency in English is a Must Second Language is a must (Spanish Portuguese French Italian or German)
Youll love working here because:
- Continuous professional development product training and career pathing
- Annual health check-ups Car lease Program and Tuition Reimbursement
- An inclusive company culture an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Additional Information:
Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software our industrys definitive independent ranking. For the sixth straight year Commvault has been named a leader. And this year were further on the Completeness of vision and highest on the ability to implement.
Commvault offers its products through a broad array of distribution partner globally while building upon its proven portfolio of strategic partnership with leading technology companies including Microsoft Amazon web services Cisco Oracle SAP Nutanix Pure HP Hitachi NetApp & many others. Commvaults global headquarter is in Tinton Falls NJ with additional offices that support customers globally across the Americas EMEA & APAC.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation
Ready to #makeyourmark at Commvault Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
IC
