Laboratory Client Services Representative Laboratory Client ServicesClinical Labs Mount Sinai HospitalMount Sinai Corporate Office Full TimeEvenings (4pm Midnight incl wknds & hol)

The Laboratory Client Services Representative is an integral member of the clinical diagnostic laboratory team responsible for representing the department by means of telecommunication. Overall responsibilities center on responding to inquires made by users of the Mount Sinai Laboratory regarding clinical test specifications and communicating patients test results and other data to healthcare professionals in a timely manner.

for receipt and follow-up of telephone calls for core laboratories

including: Hematology; Chemistry; Endocrinology; Immunology and Microbiology. Provide doctors and healthcare professionals with laboratory test results obtained from the Laboratory Information System.

with the LIS Call List Module to view and communicate critical values within the designated timeframe to the appropriate licensed professionals and in accordance with JCAHO and Mount Sinai Medical Board policies. Call abnormal and amended results in addition to any specimen messages such as QNS No Specimen Received and Patient Mismatches as sent to the Call List by the Central Accessioning troubleshooters and laboratory personnel.

and process requests from clients for laboratory test add-ons; assure compliance with related policies and procedures.

calls from Outreach clients requesting Routine and STAT specimen pick-ups and accurately communicate the request to the off-campus courier dispatch.

calls for on-campus Routine and STAT pick-ups and dispatch hospital-based couriers to the appropriate location.

Outreach client requests for supplies fill out appropriate form and communicate the request to the responsible laboratory personnel.

daily confidential HIV reports address and stuff envelopes for forwarding to hospital locations and private practice.

with reference and commercial laboratories for follow-up on pending or missing patient reports and available test results. Work closely with the Central Accessioning reference lab Coordinator to resolve issues.

requests from Outreach and Clinic locations for missing reports; print then mail or fax reports according to the clients request.

• High School Diploma or equivalent required
• Medical office experience/internship required

Collective bargaining unit: SEIU 1199-MSH

SEIU 1199 at Mount Sinai Hospital 147 - Lab Client Services - MSH Mount Sinai Hospital