Crisis Response Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

We are seeking a dedicated and strategic Sr. Manager to join the Verizon Frontline Crisis Response Team (CRT). In this role you will serve as the bridge between Verizons advanced network capabilities and providing emergency wireless communication equipment for public
safety professionals and first responders during their time of need.

You will be responsible for developing strategies that leverage Verizon Frontline assets to strengthen our position with public safety agencies creating inroads for sales opportunities while assisting in defending our existing customer base. Your primary responsibility will be to serve as a tactical field leader deploying emergency wireless communication equipment. You
will be solving routine and complex communication challenges for public safety professionals and first responders during times of crisis and non-crisis eventsranging from severe weather wildland fires training exercises and planned events as an example.

This position acts as the primary lead for all Verizon Frontline Crisis Response Team activities within Southern Texas Region.

What were looking for...

Strategic Partnership and Sales Support

Territory Strategy: Lead preparedness and prevention work in partnership with sales customers and industry advocates to strengthen Verizons role in public safety.
Build Relationships: Cultivate strong relationships with new and existing public safety and emergency management agencies government entities military tribal organizations and community organizations to grow and expand the Frontline brand.
Drive Growth: Leverage CRT engagements to promote the adoption of 4G/5G cellular technology creating new revenue opportunities for Public Sector sales teams.

Advisory: Partner with Network Product Marketing State Government Affairs System Performance Site Acquisition and Legal teams as an example to influence local and state wide policies regarding the adoption of cellular technology for mission-critical communications.
Technology Transition: Develop strategies to assist public safety customers in adopting Push-to-Talk (PIT) technology ensuring interoperability with complex legacy Land Mobile Radio (LMR) systems in addition to the benefits of 4G to 5G migration.
Attend Trade Shows and Field Events: Be able to articulate the value and benefits of the Frontline Crisis Response Team and any deployable mobile asset with a heightened level of professionalism expertise and presence.

Crisis Response and Tactical Operations

Emergency Deployment: Respond to emergencies with a company issued vehicle with little to no notice activating market resources as needed and coordinating the execution of established CRT tactical plans.
Mobile Asset Knowledge: Have general knowledge and speak to any Verizon Frontline mobile asset including SPOT Generator Wireless Emergency Communications Centers (WECCs) Cell on Wheels (COWs) Cell on Light Trucks (SatCOLTs) etc.

Network Augmentation: Coordinate requests and deploy emergency network coverage utilizing various satellite solutions power solutions and devices (smartphones MiFis 4G and 5G router solutions wi-fi access points and mesh networks general concepts of RF propagation) to support first responders.
Cross-Functional Leadership: Manage relationships with internal departments (Network Product PR Senior Leadership etc) and work with them to ensure deliverables are met that support the Verizon Frontline mission.
Manage and Maintain Equipment: Manage and maintain deployable Frontline
resources. This includes although not limited to all deployable equipment is kept up to date with its current firmware/software updates and are charged if applicable.
Data Entry and Equipment Accountability: All online databases are to be kept up to date and data entries are to be performed prior to during and/or immediately after a deployment/event.
Equipment Readiness and Training: You will have the responsibility to ensure you are practicing training and labeling your deployable resources so that your technical acumen is of the highest standard. You will be tested and required to show this acumen as required.

Youll Need To Have:

• Experience: A degree or 6 or more years of relevant work

• Residency: Must live within theGreaterHouston TXarea.

• Crisis Availability: Ability to respond to emergencies with little to no notice 24/7 and perform over multi-day deployments in physically demanding austere conditions.

• Licensing: Valid state drivers license and pass DOT certification; must be comfortable towing trailers attaching trailers to towable assets and maneuvering emergency mobile assets on paved and unpaved roadways.

• Communication: Ability to routinely present and professionally articulate all aspects of the Verizon Frontline program to public safety professionals and others in both small and large settings.

• Technical Acumen: Have a practical and analytical knowledge base and/or the ability to rapidly interpret the functionality of consumer and commercial 4G and 5G communication products.

Even better if you have one or more of the following:

• A degree

• Experience with Public Safety Communications systems (e.g. Statewide LMRs)

• Deep knowledge of cellular 4G/5G technologies and RF terminology and concepts.

• Project management experience with large-scope long-term projects.

• Prior experience in Law Enforcement Fire EMS or military or the public safety community.

Working Conditions:

Travel: Significant amounts of travel required acrossTexas and southern regions often on short notice driving for many hours at a time. You may be required to make rapid and immediate travel arraignments to anywhere in the 50 states to offer your tactical expertise and acumen with Crisis Response Team peers.
Physical Demands: Must be able to work independently with little to no supervision during crisis deployments in challenging environments with virtually no infrastructure such as in a national forest and/or environments that are austere in nature. Be able to complete the task at hand while staying nourished and rested to ensure the utmost personal and job safety. Be able to lift various shapes and sizes of communication equipment. This includes climbing on and maneuvering on and around various shapes and sizes of deployable mobile assets.
Schedule: Flexible work hours are required to meet the extremely unpredictable nature of emergency response and the ability to leave home and/or work at a moments notice.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.