Claims Operations Manager

About the role

This is a key leadership role at Chubb Life New Zealand sitting at the centre of claims performance customer outcomes and operational improvement. As Claims Operations Manager - Lump Sum & Performance you will lead a team of Claims Consultants while using data insight and technology to lift performance and improve the way work gets done.

This is more than a people leadership role. It is an opportunity to shape the future of claims operations. You will identify trends improve workflows strengthen reporting and turn insight into action. You will also help drive smarter ways of working including process improvement automation and innovation across the function.

Working closely with the Head of Customer Engagement the wider leadership team and key internal and global stakeholders you will play a visible role in driving change. Your work will directly influence service delivery team effectiveness and customer experience.

In this key role youll

• Lead and lift a high-performing claims team
• Drive better claims and customer outcomes
• Turn data into action and performance gains
• Simplify processes and improve service delivery
• Influence stakeholders across the business and globally
• Champion automation innovation and continuous improvement

To be successful and grow in this role you will ideally bring the following

• Proven leadership in insurance claims
• Strong command of claims operations
• Excellent data and reporting capability
• Strong commercial and financial judgement
• Credibility with senior stakeholders
• A track record of building strong teams

Location:

Wellington or Auckland

Role Type

Full Time Permanent

Benefits on offer when you join Chubb Life NZ

• Flexible working

• Group Life Trauma Income Healthcare and Travel Insurance

• Additional annual leave

• Bonus Stock Purchase options

• Wellbeing subsidy and partner discounts

• Endorse my cause & payroll giving

Chubb Life NZs commitment to you

• We will demonstrate care for our people and selflessly support your growth and development.

• We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone regardless of location.

• We invest in our people through great work experiences opportunities for projects and assignments and a commitment to formal development.

Why youll love working for Chubb Life

Chubb Life is the international life insurance division of Chubb the worlds largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific Latin America Europe and the Middle East.

At Chubb Life Insurance New Zealand were committed to providing high-quality insurance products and services that help protect New Zealanders.

We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed respected and valued where we wear our Rainbow Tick with pride.

We place customers at the heart of what we do. We support our customers by listening and understanding their needs communicating honestly and clearly and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.

Learn more aboutLife at Chubb

Our Values

Across the world Chubb is guided by our five key values

• Integrity Customer focus Respect Excellence Teamwork
  
  

Applications are reviewed as they are received and as such the role may close prior to the deadline date.

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