Internal Sales & Service Officer (Maternity Cover)

• Govern Order entry process identify gap and propose improvements for operational excellence.   
• Provide high level of Customer Service through timely response and maintaining quality communication and support.
• Manage Internal and External Stakeholder relationships to ensure support is delivered and maintain Customer satisfaction.
• Drive process improvement for Operational efficiency and System optimization.    
• Liaison with the Operations and other functional team as SPOC to resolve Escalation and Customer complaints in timely manner.
• Administrative of CRM as a Superuser to represent ANZ region and participate in project and UAT where business requires System upgrade and enhancement.

• Support to external sales by ensuring support is delivered in a manner to allow external salesperson to maximise client facing and sales time including but not limited to attending customer inquiry and responding RFQ and PO and other commercial aspect of JCA business.
• Review Order Book and Forecast on regular basis to meet and exceed Budget and Targets
• Liaison with Operations and other functions to monitor timely deliverables and thrive to achieve OTD target.
• Review Production Planning to ensure timely Product readiness and strategic sourcing where required.

General Functions:

SAP Sales order entry (type 1 and 2 standard orders)

• Full contract review carried out prior to acceptance of any order entry in accordance with contract review guidelines and maintenance thereof.
• Customers clean order entered within one business day or as agreed with sales manager.
• Conversion of SAP Quotation to SAP sales order maintenance of document flow.
• Review of freight method insuring customer acceptance and communication through appropriate channels.
• Accountability of all commercial aspects of the sales order.
• SAP order acknowledgment output communicated to customer within one business day of order entry.
• Maintenance of records of customer communication.

Qualifications :

• A professional knowledge of functional computer skills with common software (Microsoft Office Windows Explorer) is essential.
• Exposure to sales and marketing of industrial products preferred.
• Ability to understand form and function of mechanical type products including problem solving is ideal.
• Experience in SAP Sales and Distribution is preferred.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Contract