Genesys Cloud Architect

We are looking for an experienced Genesys Cloud Architect to lead the design architecture and evolution of cloud-based contact center this role you will be responsible for defining the technical vision designing scalable and resilient architectures and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader working closely with business stakeholders product owners and cross-functional engineering teams to deliver integrated future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable secure and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design development testing and deployment phases
• Guide and mentor engineering teams ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM WFM and analytics platforms
• Ensure solutions meet security compliance and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends driving continuous innovation

Qualifications :

• 7 years of experience in contact center technologies with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Strong knowledge of: IVR call flows and routing strategies; Omnichannel solutions (voice chat email messaging); Workforce Management (WFM) call recording and analytics; AI/ML capabilities
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce Microsoft Dynamics or ServiceNow
• Strong background in infrastructure planning solution design deployment and lifecycle management ensuring high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure including SIP protocol Session Border Controllers (SBCs) and load balancing approaches

Remote Work :

No

Employment Type :

Full-time