Technical Product Owner

Job Description

Were looking for a Principal Product Owner to join our growing team in London. This is a senior product leadership role focused on shaping and delivering merchant acquiring capabilities across onboarding servicing point-of-sale e-commerce and merchant operations. You will contribute towards strategically important product domains spanning merchant onboarding and maintenance customer state and operational tooling payment acceptance journeys and the supporting operational capabilities required to scale a modern acquiring business.

This role is suited to someone who thrives in complex high-stakes environments and operates confidently at the intersection of business strategy product delivery and platform transformation. You will work across the full lifecycle - from discovery and proposition shaping through to roadmap definition backlog leadership delivery support go-live and continuous improvement - ensuring product decisions are grounded in user needs commercial outcomes regulatory considerations and long-term platform strategy.

You will be responsible for translating complex merchant operational and platform requirements into clear product outcomes. You will define priorities challenge assumptions constructively and align stakeholders around phased delivery that balances near-term business value with longer-term strategic evolution including multi-processor readiness stronger in-house capabilities and reduced dependency on legacy or vendor-constrained platforms.

What Youll Be Doing

You will bring strong product ownership expertise across merchant acquiring point-of-sale and e-commerce acceptance onboarding servicing and operational platforms. You will work closely with client stakeholders engineers architects analysts data teams and operations teams to shape products that improve merchant experience operational efficiency control and platform flexibility.

You will:

Be a key contributor to the product vision roadmap and backlog for strategically important merchant acquiring capability areas spanning onboarding merchant servicing payment acceptance and operational workflows

Translate business objectives merchant and operations pain points regulatory considerations and control requirements into well-structured epics user stories acceptance criteria and release plans

Lead discovery and prioritisation with product commercial operations finance engineering architecture and data stakeholders to define MVP scope phased releases and target-state outcomes

Shape requirements across capabilities such as merchant onboarding and maintenance terminal and outlet lifecycle management point-of-sale and e-commerce acceptance journeys customer state transaction visibility merchant portals and operational case management

Support the evolution of products that reduce manual effort simplify fragmented journeys improve data quality and traceability and create a clearer single source of truth across CRM merchant management auth and clearing and processor-integrated platforms

Manage dependencies across CRM onboarding journeys pricing and product catalogue services payment processors merchant portals finance platforms partner systems and data services

Support delivery teams throughout implementation by clarifying intent sequencing priorities making trade-off decisions and validating that released functionality meets business needs and readiness expectations

Participate in governance steering and stakeholder forums representing Endava with clarity and helping translate progress risks and trade-offs into clear business narratives

Support pre-sales and proposition shaping activities where needed helping define credible commercially grounded product direction for complex merchant acquiring and payment transformation initiatives

You will be comfortable working with senior business stakeholders product leaders and merchant operations teams while also engaging in detailed conversations with engineering architecture and data teams. Where appropriate you will help connect short-term delivery decisions to longer-term strategic goals such as multi-processor enablement point-of-sale and e-commerce convergence stronger internal operational tooling and the creation of more differentiated payment products.

Qualifications :

Were seeking someone with strong experience owning or shaping complex payment or platform products in regulated environments ideally within merchant acquiring payments banking or financial services.

You will:

Have proven experience as a Product Owner Product Manager Product Lead or closely related role with responsibility for roadmap backlog prioritisation and stakeholder alignment

Understand the end-to-end merchant acquiring and payment lifecycle across both point-of-sale and e-commerce channels including onboarding servicing pricing terminals digital acceptance settlement billing disputes and operational support

Be skilled in requirements definition and management and able to turn ambiguous business challenges into clear testable and traceable product requirements

Have experience working across complex system landscapes that include APIs event-driven services data warehouses CRM portals processor integrations and finance or reporting platforms

Be confident operating in multi-stakeholder environments with formal governance risk compliance or audit considerations

Bring strong communication facilitation and decision-making skills with the ability to influence stakeholders at different levels and drive alignment across competing priorities

Have experience in consulting client-facing product delivery or transformation programmes where stakeholder management and delivery discipline are equally important

Experience with merchant onboarding terminal or outlet lifecycle management customer state payment switch or gateway products and operations tooling would be highly advantageous

Knowledge of open banking partner or revenue-share models Pay by Bank journeys and alternative payment methods would also be valuable

You communicate clearly think strategically and approach complex problems with a product mindset strong delivery discipline and collaborative intent.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   

Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;

Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;

Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;

Health: Global internal wellbeing programme access to wellbeing apps;

Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectives - because we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time