Staff Consultant,Technical Writer

REQUIREMENTS

• Total experience  6 years
• Strong experience in creating Business Intelligence & Reporting content and documentation.
• Expertise in developing technical/product documentation for complex platforms and workflows.
• Hands-on experience in creating training videos using screen recording and video editing tools.
• Experience in developing e-learning content and role-based learning paths.
• Strong understanding of translating configuration-heavy workflows into simple reusable content.
• Familiarity with Azure DevOps for tracking stories tasks and acceptance criteria.
• Experience working in Agile / sprint-based environments with product and engineering teams.
• Knowledge of documentation tools like Confluence SharePoint GitBook MkDocs Sphinx MadCap Flare DITA or Notion.
• Experience with video tools such as Camtasia Loom OBS Studio Snagit Descript Adobe Premiere Pro / After Effects.
• Exposure to eLearning tools like Articulate 360 Adobe Captivate or Vyond.
• Understanding of knowledge base / LMS / LXP platforms such as SharePoint Viva Learning Cornerstone Docebo SuccessFactors or Workday Learning.
• Familiarity with localization tools like Smartling Lokalise Crowdin and accessibility standards (WCAG).
• Strong collaboration skills with cross-functional and distributed teams.

Responsibilities

• Design and develop step-by-step platform documentation covering configuration admin console usage and operational workflows.
• Create role-based documentation for Admin Operations and Business users.
• Produce short (25 minute) engaging training videos using screen recordings callouts and light animation.
• Develop and structure role-based learning paths including quick-start guides and detailed reference materials.
• Maintain and update content in line with product feature releases and enhancements.
• Collaborate with product engineering and support teams to ensure accuracy and completeness of content.
• Track documentation and content tasks using Azure DevOps aligned with sprint cycles and releases.
• Manage and organize content within knowledge bases and learning platforms.
• Ensure content follows localization requirements and accessibility standards.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Yes

Employment Type :

Full-time