Commercial Card Client Experience and Implementation Manager

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Job Description:

At Regions the Commercial Card Client Experience and Implementation Manager leads the delivery implementation and ongoing client experience for commercial card solutions. This role oversees Commercial Card technical consulting and product implementation to ensure new and existing clients are onboarded accurately efficiently and with a strong focus on client satisfaction. The manager is accountable for daily workflow management issue resolution and continuous improvement of implementation processes and client outcomes.

Primary Responsibilities

• Leads and manages a team of Commercial Card Technical Consultants and Implementation Specialists including daily workflow assignment prioritization quality oversight and performance management
• Oversees technical solution design and integration activities led by Commercial Card Technical Consultants to ensure alignment with client needs commercial card platforms and client experience standards
• Coaches and develops Commercial Card Technical Consultants to strengthen technical expertise client advisory capabilities and effective partnership with sales implementation and technology teams
• Ensures consistent execution of client technology consultations project planning and integration coordination across the Commercial Card Technical Consultant team
• Ensures all commercial card implementation documentation is complete accurate and submitted on time by the field
• Partners with sales operations and technology teams to resolve incomplete or inaccurate setup information and minimize client impact
• Serves as a key escalation point for complex implementation technical or client experience issues
• Drives consistent highquality client experience throughout implementation and postimplementation handoff
• Identifies process gaps and recommends improvements to enhance efficiency accuracy and client experience
• Performs general management duties exercising authority over staffing decisions performance appraisals promotions corrective action and terminations

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelors degree and seven (7) years of banking experience of which three (3) years must be in a supervisory/managerial capacity
• Or High School Diploma or GED and eleven (11) years of banking experience of which three (3) years must be in a supervisory/managerial capacity

Preferences

• Commercial card treasury management or payment operations experience
• Experience leading technical consultants or implementation teams
• Familiarity with Visa commercial credit solutions and Total Systems Services (TSYS)

Skills and Competencies

• Ability to provide consultative leadership throughout a project providing guidance around service functionality and impact to the client experience
• Advancedknowledge of Commercial Card products and services
• High level industry-specific business knowledge
• Strong oral written and presentation skills

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Complex North Building

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