Sr. Product Manager-Technical, Merch on Demand

Amazon Merch on Demand is building a team store experience that transforms how teams get outfitted. We are looking for a Product Manager Technical to own this product end to end: the vision the strategy and the delivery. We need someone who thinks beyond the first launch who can see where this product goes next identify new customer segments and build a foundation that scales. You will influence across organizational boundaries partnering with senior leaders across Merch retail and partner organizations to shape direction and drive decisions. You will work closely with engineering design data science and business development and your work will directly support high-profile strategic partnerships. If you want to build something new at Amazon scale with real ownership and visibility this is the role.

Key job responsibilities
* Define and execute the product vision strategy and roadmap for our customizable product experiences balancing short-term wins with long-term strategic goals and contributing to operational narratives
* Frame and lead discussions with key stakeholders to assess opportunities make data-driven recommendations and build consensus through tradeoff discussions while navigating complex innovation practicality and risk trade-offs
* Establish goals and key business indicators and drive product discovery prioritization and delivery in partnership with cross-functional teams
* Explore and implement AI-driven solutions for design assistance personalization recommendations and workflow automation while working cross-functionally with designers engineers operations legal content policy and business development
* Increase insights on customer behavior and pain points while continually monitoring technology trends in AI customization platforms and e-commerce innovation
* Oversee user interface design usability testing customer research metrics and data analysis product launch and go-to-market strategy for customization experiences
* Manage bottlenecks resolve escalations optimize feature roadmaps influence strategic direction and make smart trade-offs while ensuring delivery of the right product solutions

A day in the life
You might start the morning reviewing product usage data to spot opportunities for improvement then partner with design on a feature that drives adoption. By midday youre on a call with a strategic partner shaping requirements for an exciting upcoming launch and after lunch youre making build-vs-extend tradeoffs with your engineering lead. Late afternoon youre drafting a one-pager making the case for expanding into a new customer segment and before end of day youre collaborating with Legal to shape a policy that unlocks a better customer experience. The common thread: youre constantly moving between strategic thinking and tactical execution influencing a cross-functional team to move in the same direction.

About the team
Amazon Merch on Demand offers both ready-to-buy designs and personalized merchandise without inventory and supply chain constraints. Weve scaled globally serving customers seeking unique designs personalized gifts and custom team uniforms. Our print on demand service handles production and fulfillment for both curated and custom products. Were investing heavily in AI-driven innovation to enhance our customer experience and operational efficiency. Our team builds the product strategy and technology that makes both seamless shopping and customization possible transforming how customers express themselves through merchandise across Amazon.

- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- 2 years of end to end product delivery experience

- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in customer-facing product development and product management including defining launching and optimizing product and services
- Experience working across teams and influencing teams that are not your own
- Experience managing products that involve strategic partnerships and third-party integrations
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products workflows or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 151200.00 - 204600.00 USD annually