Employment Type:

Shift:

Description:

Our Authorization and Verification Representatives are responsible for efficient accurate and timely verification of insurance coverage as well as obtaining authorization for Outpatient Therapy services. They assist Coordinators as needed with staff training and serve as a mentor and resource to staff within the company.

SKILLS KNOWLEDGE EDUCATION and EXPERIENCE

• Basic computer skills with an emphasis on Word Excel Outlook Therapy Source and Medical Manager preferred.

• Must be able to utilize calculator phones fax machine and copier.

• Demonstrate good written and oral communication skills.

• Experience with EPIC preferred.

• Previous work experience in health care business office preferred

ESSENTIAL FUNCTIONS

• Meets medical centers Customer Services Standards including interpersonal communication and professional conduct expectations.

• Analyzes accounts for accuracy.

• Accurately documents information from insurance companies/sureties for benefits and eligibility.

• Obtains authorization from insurance companies documents results and notifies appropriate staff.

• Answer incoming calls from customers/employees.

• Researches and resolves patient complaints and concerns.

• Follows up with insurance companies for problem resolution.

• Responsible for timely completion of eLearning as assigned by RMA and/or contracting hospitals.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.