ETIC, IT Governance Consultant Senior Manager

PricewaterhouseCoopers

Job Location:

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

We are seeking experienced ITSM / IT Governance professionals to support the design implementation and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices IT operating models and strategic IT alignment with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.

Key Responsibilities:

Assess and enhance existing ITSM processes and governance structures
Design and implement IT operating models aligned with business strategy
Lead or support ITSM tool implementations and process automation
Align ITSM practices with ITIL framework and ISO standards
Develop policies procedures and performance metrics (SLA KPI KRI)
Collaborate with stakeholders across IT Risk Compliance and Business units

Required Qualifications:

ITIL v4 Certification(Foundation or higher)
Proven experience inITSM implementation and optimization
Strong background inIT Governance and Operating Models
Familiarity withISO/IEC 20000ISO/IEC 27001 or similar standards
Familiarity with OKR KPI KRI concepts and demonstrable expertise
Experience working withIT strategy and transformation initiatives
Excellent communication documentation and stakeholder engagement skills

Preferred Qualifications:

Experience in regulated industries (e.g. banking finance healthcare)
Knowledge of COBIT TOGAF or other governance frameworks
Familiarity with tools like ServiceNow BMC Remedy or Jira Service Management

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Agile Methodology Amazon Web Services (AWS) Analytical Thinking Apache JMeter Apigee (Software) API Management Azure API Management Business Process Integration Business Requirements Analysis Coaching and Feedback Communication Creativity Data Integration Data Virtualization Embracing Change Emotional Regulation Empathy Enterprise Application Integration Enterprise Architecture Enterprise Integration Google Cloud Platform Hybrid Cloud 26 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Senior Manager

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWe are seeking experienced ITSM / IT Governance professionals to support the design implementation and optimization of IT service management frameworks and governance models. The...