Lead Sales Associate

The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager.

Key Responsibilities:

Create and maintain a positive professional work environment

Provide exceptional customer service

Motivate sales staff to achieve net profitability goals

Understand WINGS and Store policies and procedures

Ensure consistent pricing with the other WINGS stores per pricing from the Logistics Center

Under the direction of the Manager perform daily inspections of all store departments to ensure proper inventory replenishment

Provide excellent communications within the store

Ensure communications from Manager are delivered to all staff in a timely fashion

Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer

During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers

Complete on a timely basis all administrative work as assigned by Manager

In the absence of the Manager ensure staff and volunteers are supported and have the resources to perform their jobs

Perform additional duties typically performed by the Store Manager in their absence

Two years of retail experience which includes customer service

Associates Degree preferred but not required

Bilingual preferred

Professionalism: Strong and timely written and verbal communication skills

Commitment to diversity equity and inclusion

Excellent time management

Excellent proactive planning

Willing to report to work on short notice in the absence of proper store coverage

Willing to work weekends and holidays as needed

Patience in working with a diverse (volunteer and staff) workforce.

Strong problem-solving abilities; ability to be decisive in unpredictable situations

Good computer knowledge (Word Excel and retail applications)

Ability to handle physical requirements to accomplish daily responsibilities including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours.

Full-time Benefits

• 403b Retirement Plan
• 403b Employer Match
• Health Insurance
• Dental Insurance
• Paid Time Off
• Vision Insurance
• EAP