Customer Services Representative

I. Job Summary

The Customer Service Rep I position receives and processes calls from customers serves as the end-to-end point of contact for customers and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.

Location: Carson City NV - this role sits onsite

Hours: M-F 8:30am -5pm

II. Essential Duties and Responsibilities

• Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
• Communicates concise and accurate information.
• Confirms understanding of customer needs issues and requests.
• Serves as the customers advocate by solving problems on the customers behalf by engaging the right department and people within WM.
• Escalates more complex issues to appropriate level.
• Uses authorized system to gather information provide information and/or update customer records.
• Provides standard information and education regarding service options charges billing and contracts.
• Adheres to service and operational standards established for the call center including quality productivity safety and timeliness goals.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)

B. Preferred Qualifications

• Bilingual preferred (Spanish)

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

PAY:The expected base pay rate for this office/on-site position is $22.00/hr . This rate represents a good faith estimate for this position. The specific rate offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.

V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.