Logistics & Order Tracking Coordinator

We are Manufacturing the Future!

Geomiq is revolutionizing traditional manufacturing by providing engineers worldwide with instant access to reliable production methods through our digital platform. As the UKs leading Digital Manufacturing Marketplace we offer an AI-powered B2B MaaS (Manufacturing as a Service) solution seamlessly connecting buyers and suppliers to drive efficiency and innovation.

With our headquarters in London and quality branches in India China and Portugal we collaborate with leading brands like BMW Rolls-Royce Brompton Bikes and Googleeven contributing to space exploration.
Check out our website!

Our platform:

Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers Mechanical Engineers and Procurement teams all of whom are involved in creating the worlds most innovative products.
See our platform in action!

About the role:

We are looking for a detail-oriented and proactive Logistics & Order Tracking Coordinator to join our operations this role you will be responsible for monitoring global shipments managing customs clearance processes and ensuring smooth coordination between internal teams and external logistics partners.

Youll play a key role in keeping orders moving efficiently across our international hubs minimizing delays and supporting a seamless customer experience.

Main responsibilities:

Order Tracking & Monitoring

• Monitor boards daily across all hubs to ensure in-transit orders are progressing as planned

• Identify potential delays or disruptions and take proactive corrective actions

Customs Clearance & Documentation

• Liaise with customs authorities in destination countries to resolve shipment holds

• Prepare and submit required documentation including commercial invoices and supporting certificates

• Manage UK customs clearance with accurate and timely submissions

Origin Operations (India & China)

• Work closely with logistics teams in India and China to ensure shipments are cleared within 24 hours

• Coordinate to avoid delays at origin and maintain smooth outbound operations

Exception Management

• Collaborate with courier partners (DHL FedEx UPS and freight forwarders) to resolve delivery issues

• Handle cases such as missing addresses failed delivery attempts and customs delays

Customer Communication Support

• Partner with the Customer Success team to communicate shipment updates and delays

• Assist in collecting necessary documentation or information from customers for customs clearance

Platform & System Updates

• Maintain accurate order status updates within the Geomiq platform

• Mark orders as received for the India hub and ensure data integrity

Continuous Improvement

• Identify recurring logistics or customs challenges and propose solutions

• Build strong relationships with internal teams and external partners to improve processes

Experience Required:

• Experience in logistics supply chain or operations (preferred)

• Strong problem-solving skills and attention to detail

• Ability to manage multiple tasks and work in a fast-paced environment

• Excellent communication and coordination skills

• Familiarity with courier systems (DHL FedEx UPS) is a plus

• Experience with tools like or similar platforms is advantageous

Benefits:

• Competitive Salary: We offer pay that reflects your skills and the value you bring.

• Stocked Kitchen: Enjoy snacks fresh fruit and drinks all day.

• 22 Days Annual Leave: Recharge with 22 days off plus public holidays.

• Birthday Off: Take an extra day to celebrate your birthday.

• Christmas Shutdown: Relax over the holidays with additional company-wide time off.

• Pet-Friendly Office: Bring your dog to our pet-friendly workspace.

• Team Events: Connect with colleagues through monthly team-building activities.

• Career Growth: Benefit from our focus on internal promotions and development.