Team Assistant (fmd)

About Us

Axpo is a leader in energy solutions committed to innovation sustainability and exceptional customer service. Our Amsterdam office is at the heart of our operations in the Netherlands and we are looking for a proactive and organized Team Assistant to support our Origination Team and ensure smooth day-to-day operations.

Your Role

As a Team Assistant you will play a key role in maintaining and enhancing the quality of services provided by our Amsterdam office. You will split your time equally between two core areas: supporting office management IT and HR functions (50%) and managing customer-related operations including our customer portal platform invoicing and energy tax matters (50%). You will provide vital support to the team act as a key point of contact for internal and external stakeholders and ensure efficient business operations.

Key Responsibilities

Office Management IT & HR Support (50%):

Assist the Netherlands Team with scheduling meetings managing correspondence and arranging travel.

Perform standard administrative tasks to maintain and improve office service quality.

Serve as a liaison to Human Resources Communications and IT support at headquarters.

Oversee office facilities and ensure a well-organized and functional work environment.

Act as the primary contact for facility-related matters including maintenance and vendor coordination.

Organize local team events and office gatherings to foster collaboration and engagement.

Customer Management & Portal Operations (50%):

Manage customer interactions through our customer portal platform ensuring smooth user experience and technical support.

Handle open invoices and payment tracking including follow-up on outstanding payments from customers.

Manage Purchase Orders (POs) and coordinate the procurement process.

Administer energy tax-related documentation and compliance matters for customers.

Support the onboarding of new Axpo customers in the Netherlands ensuring a seamless process.

Respond to customer and business inquiries promptly and professionally.

Assist with resolving customer account issues and disputes.

Qualifications :

Bachelors degree or equivalent experience in business administration office management or a related field.

2-4 years of experience in an administrative or support role.

Experience with customer portal systems or billing/invoicing processes is advantageous.

Skills & Competencies :

Strong organizational and multitasking abilities with a proactive and detail-oriented mindset.

Excellent communication skills in English; knowledge of Dutch is a plus.

Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).

Familiarity with customer relationship management (CRM) systems or portal platforms.

A problem-solver with a collaborative and adaptable approach.

Ability to manage competing priorities and work independently.

Why Join Us

At Axpo youll be part of a dynamic and forward-thinking organization. We offer:

A supportive and collaborative team environment.

Opportunities for professional growth and development.

A chance to make a meaningful impact on our operations in the Netherlands.

Exposure to diverse aspects of energy business operations and customer management.

How to Apply

Ready to join our team Send your resume and cover letter to referencing Team Assistant Amsterdam in the subject line. We look forward to hearing from you!