Advisory & Consulting Manager

Position Overview:

An Advisory & Consulting Manager is theonboarding anddeploymentlead who ensures a smooth setup proper configuration and early success with Diligent solutions for new and expanding customers.They coordinate closely with Customer Success Managers and Client Success Advisors engaging the right resources to align solution capabilities with customerobjectivesand drive value plan and deliver changemanagement activities and rolebased training to accelerate adoption and an engagement involves client data they act as or partner with the designated Data Custodian to manage secure access transfer processing andtimelyerasure under formal dataconsent they lead consulting engagements endtoendfrom scoping and solutioning through deliverysteering crossfunctional execution to achieve measurable business results.

Key Responsibilities

• Act as atrusted advisor applying deep GRC domainexpertiseto help customers realize their risk and compliance vision goals andobjectiveswhile setting and managing expectations.
• Provideproject leadershipby proactivelyidentifying communicating and mitigating risks; mobilizing the right resources; and managing scope timelines budgets and communications to minimize delays and overruns.
• Ownimplementation oversightend-to-end: capture high-quality requirements produce design and walkthrough documentation with workflow diagrams architect the solution enable customer adoption and balance customer expectations with team well-being.
• Drive presales enablement with Sales and Solution Consultants including solution development product demos RFP responsesscopingand effort/price estimates and contracting.
• Serve as aproduct partnership conduit translating customer needs into product insightsidentifyingtrends and recommending system improvements and new features.
• Champion adoption expansion and quality by removing barriers with Client Partners exposing customers to broader Diligent solutionsmaintainingquality and service standards resolving issues and pursuing ongoing professional development.

Required Experience/Skills

• GRC domainexpertiseacross internal/regulatory compliance and risk management.
• Internal compliance program leadership with a specific focus on policy management.
• Large-scale technology implementation with a strongtrack recordof enterprise project delivery in complex technical/regulatory environments.
• Client management and business developmentexperience driving growth within existing accounts.
• Influence and communication excellenceincluding persuasive leadership exceptional presentations public speaking and workshop facilitation.
• Business-process problem solving and drivewith deepprocess knowledge using technology and process change to solve problems and a high determination to succeed in a dynamic growing team.
• 7 years of experience isrequired.

Preferred Experience/Skills

• CPA/CA CIA CISA CISSP CMA RICS APC PMP or other relevant certificationsdesired.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}