House Manager

House Manager Retirement Living
Location: Willoughby PlaceStation Road Bourton-on-the-Water Cheltenham
Hours: 25 hours per week
Salary: 18798.00 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service
Do you thrive in a role that involves multi-tasking problem-solving and event organisation

McCarthy Stone the UKs leading retirement living provider is looking for a House Manager to lead our welcoming estate at Station Road Bouton-on-the-Water Cheltenham

Why Work with McCarthy Stone

We offer a rewarding role with a range of employee benefits including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards supermarkets restaurants and more)

Role Overview House Manager

As House Manager youll be the friendly professional point of contact for homeowners and their families. Your key focus will be supporting a safe welcoming and independent lifestyle for our residents.

Key responsibilities include:

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance guidance or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners families and friends
• Handling resident concerns with sensitivity confidentiality and respect
• Overseeing estate management including communal areas gardens and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You What Were Looking For

Were looking for someone who:

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word Outlook and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)

Training & Development

Youll receive full support and professional training through our in-house development programmes which include:

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

Apply Now

If youre looking for a meaningful part-time role that combines responsibility variety and community impact wed love to hear from you.

Applications are reviewed as soon as theyre received. We may appoint before the closing date so early application is encouraged.

Please note:
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship applicants must have the right to work in the UK.

#LI-GM1

As the UKs leading developer and manager of retirement communities we provide high quality homes to exacting specifications. As of January 2025 McCarthy Stone operates over 545 developments across the UK for more than 24200 people.

We believe in championing the role wellbeing and happiness of older people in society. We help our customers have a better later life so they feel more connected recognised and valued than late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!