Front of House Receptionist | Secondary Academy | Bristol

The Opportunity

Bristol is a city renowned for its creativity innovation and diverse community spirit. We are seeking a professional welcoming and highly organized Receptionist to join the administrative heart of a bustling secondary academy. As the first point of contact for students parents and high-profile visitors you set the tone for the entire school. This is more than a desk job; it is a vital safeguarding and ambassadorial role in a fast-paced educational environment.

The Role & Department

• You will be the Face of the School based in the main reception hub and reporting to the Office Manager.

• The environment is dynamic and ever-changingyou might transition from welcoming a guest speaker to managing a students forgotten PE kit in a matter of seconds.

• You will work alongside a collaborative administrative team ensuring that communication between the school the home and external agencies is seamless and professional.

• This role is central to the schools security acting as the primary gatekeeper for site access.

Core Responsibilities

1. Visitor Management: Managing the electronic sign-in system (e.g. Inventry) verifying ID and ensuring all visitors are aware of safeguarding and fire safety protocols.

2. Communication Hub: Handling a high volume of incoming calls and emails directing inquiries to the correct department and providing accurate information to parents and the local community.

3. Student Support: Assisting students who come to reception with queries managing the late gate register and coordinating with the medical room for pupil collections.

4. Logistics & Admin: Managing the schools busy calendar booking meeting rooms handling incoming and outgoing mail and providing clerical support for large-scale mailouts.

5. Safeguarding Vigilance: Maintaining a calm and secure entrance environment identifying potential unauthorized visitors and following strict protocols for student sign-outs.

The Successful Candidate We are looking for a people person who remains unflappable under pressure. Requirements include:

• Experience: Previous experience in a reception or high-end customer service role is essential; experience within a school setting is a significant advantage.

• Communication: Exceptional verbal and written communication skills with the ability to handle sensitive or difficult conversations with empathy and discretion.

• Tech Proficiency: Confidence using Microsoft Office and school-specific databases (such as SIMS Arbor or Bromcom).

• Adaptability: The ability to multitask effectively while maintaining a warm professional and helpful demeanour at all times.

Why Join Us

• A role that sits at the center of the school community where you can build positive relationships with staff students and families.

• Access to professional development in areas such as Safeguarding Level 1 GDPR compliance and advanced administrative systems.

• The opportunity to work in Bristol a city with exceptional cultural energy and strong transport links (Temple Meads M4/M5 corridor).

• A stable term-time-only position that offers a clear structure and the reward of supporting a high-achieving educational team.

How to Apply

Please submit your current CV to begin the application process for this Receptionist position.