FLEX Sales & Catering Systems Program Manager (Support & Facilitation)

This is a temporary position.

JOB SUMMARY

The Sales & Catering Systems Program Manager (Support & Facilitation) provides integrated Sales & Catering Systems program support CI/TY data administration and facilitation services for hotels across all brands in the US Canada and CALA working both remotely and on-site as needed. This role is deployed for temporary assignments of varying lengths to address hotel needs such as turnover seasonal demand system optimization CI/TY implementations and special projects. The Manager executes hands-on program support and data administration work while also supporting and facilitating CI/TY training engagements. The role serves as a trusted partner to property leaders and above property stakeholders balancing execution facilitation and consultative support.

CANDIDATE PROFILE

Education and Experience

Required

• Proficient in front and back-office systems including CI/TY One Yield Property Management Systems MARSHA and GXP/Empower
• Experience in training facilitation or instructional delivery
• Ability to manage multiple assignments simultaneously in a fastpaced volumedriven environment
• High school diploma or GED; at least 3 years of experience in hotel operations and project management or related professional area preferred OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years of experience in guest services front desk housekeeping or related professional area and 2 years hotel leadership experience.
• Multi-brand experience including Luxury
• Knowledge of the Operations Scorecard and Global Accountability Program
• Strong written and verbal communication skills

CORE WORK ACTIVITIES

• Execute CI/TY support and Data Administration projects within assigned scope ensuring compliance with brand standards and legal obligations.
• Perform CI/TY system builds and updates including menu builds contract creation/updates and Property Conversion Toolkit (PCT) activities in partnership with the Sales & Catering Systems (SC&S) team
• Provide remote and onsite system support to improve system utilization associate productivity and process compliance
• Support CI/TY implementations transitions and special projects driven by volume or business need
• Deliver clear assignment recaps and recommendations identifying followup actions future support needs or training opportunities
• Support and facilitate CI/TY training engagements including customized workshops marketbased training sessions and system refreshes commensurate with experience and readiness
• Assist in maintaining and updating training content job aids manuals and procedures
• Review training objectives and expectations with property leadership prior to onsite engagements
• Serve as a knowledgeable CI/TY resource for property and aboveproperty stakeholders during assignments
• Utilize make recommendations and contribute to the CI/TY Resource Library ensuring consistency accuracy and accessibility of templates attachment resources and knowledge articles
• Act as an advocate for the CI/TY program positioning the team as a trusted partner for highimpact system initiatives
• Collaborate with hotel leaders ownership groups OSR peers and aboveproperty partners to ensure successful delivery of program outcomes
• Provide consultative input to help properties optimize CI/TY usage and align with standard processes
• Execute support needs as directed by property leadership and program execution manager to improve system use increase associate productivity and ensure compliance with standard processes.
• Ability to travel up to 25% of the time

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.