Clinical Care Coordinator

The Clinical Care Coordinator provides direct clinical services and supports individuals at the point of entry into care. This role combines care coordination walk-in engagement and counseling services to ensure timely appropriate and effective behavioral health care. The position requires strong clinical skills flexibility and the ability to engage clients in a fast-paced client-facing environment.

Essential Job Duties and Responsibilities

Provide care coordination services including screening referral and linkage to appropriate treatment and support services

Collaborate with internal teams and external partners to ensure continuity of care

Assist clients in navigating systems of care and addressing barriers to treatment

In coordination with agency leadership conduct outreach to referral partners to build and maintain strong relationships including routine follow-up and expression of appreciation to support ongoing collaboration and referral engagement.

Walk-In and Frontline Support

Respond to walk-in clients with timely compassionate and professional support

Conduct brief screenings and needs assessments to identify appropriate services

Facilitate immediate connections to services including crisis support when needed

Clinical Services

Provide direct clinical services including assessment diagnosis treatment planning and counseling

Deliver individual and/or group counseling using evidence-based practices

Maintain accurate timely clinical documentation in accordance with organizational state and federal requirements

Training and Professional Development

Participate in ongoing training related to clinical interventions and evidence-based practices

Apply training and newly acquired skills to service delivery

Participate in clinical supervision and consultation as required

Additional Responsibilities

Comply with all organizational policies procedures and confidentiality requirements including HIPAA and 42 CFR Part 2

Participate in team meetings case staffing and organizational initiatives

Support data collection reporting and outcome measurement activities as assigned

Work Environment

Primary duties are performed in an office-based setting including care coordination and walk-in service delivery

Some community-based work may be required to support outreach engagement and continuity of care

Qualifications

Education and Licensure

Masters degree in counseling Social Work or a related field required

Current licensure or eligibility for licensure in the State of Texas (e.g. LPC-Associate LPC LCSW LCDC)

Experience

Experience in behavioral health and/or substance use treatment preferred

Experience with intake processes care coordination or crisis response strongly preferred

Skills and Competencies

Strong interpersonal and client engagement skills

Ability to work effectively in fast-paced client-facing environments

Knowledge of community resources and systems of care

Commitment to trauma-informed and culturally responsive care

Preferred Qualifications

Ability to balance clinical responsibilities with access-to-care functions

Strong organizational and documentation skills

Team-oriented with a collaborative approach