Copilot Trainer

Title: Copilot Trainer

Location: Columbus OH (Onsite)

Hire Type: Contract

Duration: 6 months

Role Descriptions:

1) Copilot Enablement Delivery (Webinars Demos Hands on)

Deliver high-impact live training (virtual / in-person) across Microsoft 365 Copilot experiences (e.g. Copilot in Teams Outlook Word PowerPoint Excel and other supported M365 surfaces).

Run role-based webinars feature demonstrations guided walkthroughs and hands-on labs that map directly to real work tasks.

Create and manage recorded training assets for asynchronous consumption (session recordings quick reference guides).

Facilitate office hours / clinics to reinforce learning answer questions and address user barriers (confidence trust relevance and responsible use).

2) Prompt Writing & Prompt Coaching at Scale

Train users on prompt fundamentals (context goal constraints tone structure grounding iteration).

Build and maintain a persona-based prompt library and best prompts patterns aligned to common workflows.

Provide prompt coaching during labs/clinics to improve quality of outcomes and reduce trial-and-error fatigue.

3) Persona Creation Day-in-the-Life (DITL) Interviewing

Lead persona discovery by interviewing business users and managers to understand:

o daily activities information flows documents meetings decision points and pain areas

o where Copilot can reduce cycle time improve quality or automate drafting/summarization

Conduct 10 15 structured interviews across roles (or as per program plan) and synthesize insights into role-based scenario maps.

Translate insights into Top priority use cases and training tracks (focus on what drives real adoption not generic feature training).

4) Design Thinking Workshops (Use-Case Identification & Workflow Mapping)

Plan and facilitate design thinking sessions to capture:

o user journeys workflow steps moments that matter friction points and success criteria

Convert workshop outcomes into:

o a prioritized use-case backlog

o role-based enablement journeys (basic intermediate advanced)

o practical labs that replicate daily work tasks

5) Learning Design: Lesson Plans Persona-Based Paths

Develop end-to-end lesson plans that include:

o objectives prerequisite readiness demo scripts exercises expected outcomes and evaluation rubric

Create persona-based learning paths for key functions such as:

o Finance Legal/Compliance Sales HR Operations Executives (as applicable)

Maintain reusable assets: slide decks facilitator guides learner workbooks lab guides Q&A sheets and troubleshooting tips.

6) Change Corners / Change Kiosks / Community Building

Run Change Corners (open houses) to enable two-way communication: whats working whats blocked what users need next.

Support a champion / change agent network through train-the-trainer enablement reinforcement content and recognition mechanisms.

Build community engagement via the adoption hub and internal channels (Teams/Viva Engage where used).

7) Adoption Campaigns Communications (Awareness Habit)

Design and execute targeted campaigns:

o Copilot Tips & Tricks by persona

o Use-case of the week

o Prompt of the week

o success stories and leader messaging

Partner with Communications/OCM leads to maintain cadence and reduce change fatigue.

8) Value Realization: ROI & Adoption Measurement Support

Work with program leads to measure adoption and value:

o cohort ramp-up attendance engagement satisfaction scenario usage

o qualitative insights hours saved narratives by persona

Enable and interpret adoption dashboards and reinforce improvements based on trends.

Drive outcomes aligned to the programs adoption goals (e.g. scaling MAU internal trainers certification measurable ROI dashboards).

9) Train-the-Trainer (TTT) & Capability Transfer

Lead and certify internal trainers (train-the-trainer model) enabling transition of ownership to client teams (e.g. 30 certified internal trainers target).

Provide trainer toolkits: facilitator scripts demo environments lab packs scenario library and FAQs.

10) Continuous Learning & Feature Velocity Readiness

Maintain a structured mechanism to:

o track Microsoft Copilot feature updates

o update training materials and labs rapidly

o brief stakeholders on whats new and how it impacts workflows

Demonstrate sharp onboarding curve and adapt content during delivery without disrupting cadence.

Required Skills & Competencies

Core Copilot Expertise

Strong hands-on experience delivering enablement for Microsoft 365 Copilot across major apps and key user scenarios.

Ability to translate business tasks into Copilot workflows: summarization drafting re-writing analysis meeting intelligence email triage document understanding and presentation creation.

Training & Facilitation

Excellent presentation and storytelling ability; confident facilitating large webinars and interactive sessions.

Adult learning design: lesson planning learning paths hands-on labs assessments.

Discovery & Consulting Skills

Interviewing and workshop facilitation (persona discovery DITL design thinking).

Ability to synthesize insights into structured outputs: persona maps scenario library training backlog.

Change Management & Adoption

Experience running adoption motions: champion networks reinforcement loops nudges success stories communication planning.

Data-driven Approach

Comfort with adoption metrics survey insights and value narratives; ability to drive actions based on dashboards and feedback loops.

Qualifications / Experience

5 years in training/facilitation digital adoption OCM or productivity transformation (preferred).

Demonstrated experience delivering training for Microsoft 365 (Teams/Office apps) and/or AI assistants.

Certifications (preferred not mandatory):

o Microsoft fundamentals / Modern Work / Copilot-related badges

o Change management (Prosci/ADKAR) or Design Thinking facilitation (bonus)

Deliverables Owned (What this role produces)

Persona-based training strategy learning paths

Lesson plans facilitator guides

Copilot demo scripts and show me workflows

Hands-on lab guides and learner workbooks

Prompt library persona scenario bank

Change Corner runbooks FAQs

Targeted campaign content (tips prompts newsletters success stories)

TTT certification kit and trainer playbook

Feedback insights and adoption improvement recommendations

Success Metrics / KPIs (Examples)

Enablement coverage: # webinars # learners trained completion rates

Adoption improvement: weekly/monthly active usage movement in target cohorts (tracked via dashboards)

Capability transfer: # internal trainers certified (e.g. 30)

Scenario adoption: # validated persona scenarios in use

Business outcomes: documented time savings / productivity gains executive-ready value stories (and where available ROI dashboards)

Satisfaction: post-session CSAT confidence uplift reduced how do I start tickets

Nice-to-Have (Differentiators)

Experience in regulated industries (insurance/financial services) and compliance-sensitive communication

Familiarity with Copilot extensibility concepts (plugins/agents) at a functional level (not a developer requirement)

Experience running enterprise communities (Viva Engage/Teams) and adoption hubs

Working Model / Stakeholders

Works closely with: Program Lead / AI Office Communications Lead Security/Governance and business SMEs.

Supports joint operating cadence with the broader one AI team model where Copilot adoption is run in parallel with technical readiness.

Skills: Office 365 AdministrationAI & Gen AI - Products & Tools

Experience Required: 10 & Above