Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)
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Job Location:
Herndon, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD) supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.
As a Senior Technical Program Manager for Quality and Reliability for the Mechanical and Power Generation Products you should be an exceptionally strong communicator both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including HVAC power distribution systems security devices and controls. You will generate and maintain enhanced reporting meaningful KPIs and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.
You will partner with other engineering teams purchasing team and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS as well as guide specific operational needs of the business.
You must be adept at identifying and communicating upcoming risks issues and bottlenecks as well as be instrumental in resolving those issues often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.
Key job responsibilities
This TPM will lead end-to-end quality and reliability programs for mission-critical mechanical and power generation products at AWS data centers orchestrating complex product strategies owning program-level metrics and executive reporting and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.
- Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex mission-critical mechanical and power generation products
- Learn and understand the AWS data center lifecycle specific to Data Center Engineering globally
- Project manage the IRQ Engineering NPD portfolio across scope schedule budget resources quality risk and reporting
- Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
- Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones
- Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
- Work with external partners (reliability labs OEMs CMFs) to facilitate testing qualification and analysis
- Own product reliability and quality readiness at each NPD gate
- Own supplier readiness for NPDs
- Estimate and manage budget requirements per project; work with NPD teams to allocate resources
- Manage project timelines and report progress bi-weekly to executive leadership and key partners
- Build and present program-level metrics and status to executives on a regular cadence
- Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
- Drive internal team members and remove roadblocks for product qualification
- Build strong end-to-end team processes and mechanisms
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 7 years of technical program management experience
- 7 years of experience in highly technical engineering roles in quality design or reliability for mechanical products
- Bachelors degree in Mechanical or Electrical engineering
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Lean Six Sigma Experience
- Experience building and managing program-level dashboards and reporting with proficiency in tools such as Smartsheet Power BI Tableau or equivalent platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD) supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.
As a Senior Technical Program Manager for Quality and Reliability for the Mechanical and Power Generation Products you should be an exceptionally strong communicator both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including HVAC power distribution systems security devices and controls. You will generate and maintain enhanced reporting meaningful KPIs and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.
You will partner with other engineering teams purchasing team and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS as well as guide specific operational needs of the business.
You must be adept at identifying and communicating upcoming risks issues and bottlenecks as well as be instrumental in resolving those issues often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.
Key job responsibilities
This TPM will lead end-to-end quality and reliability programs for mission-critical mechanical and power generation products at AWS data centers orchestrating complex product strategies owning program-level metrics and executive reporting and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.
- Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex mission-critical mechanical and power generation products
- Learn and understand the AWS data center lifecycle specific to Data Center Engineering globally
- Project manage the IRQ Engineering NPD portfolio across scope schedule budget resources quality risk and reporting
- Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
- Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones
- Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
- Work with external partners (reliability labs OEMs CMFs) to facilitate testing qualification and analysis
- Own product reliability and quality readiness at each NPD gate
- Own supplier readiness for NPDs
- Estimate and manage budget requirements per project; work with NPD teams to allocate resources
- Manage project timelines and report progress bi-weekly to executive leadership and key partners
- Build and present program-level metrics and status to executives on a regular cadence
- Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
- Drive internal team members and remove roadblocks for product qualification
- Build strong end-to-end team processes and mechanisms
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 7 years of technical program management experience
- 7 years of experience in highly technical engineering roles in quality design or reliability for mechanical products
- Bachelors degree in Mechanical or Electrical engineering
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Lean Six Sigma Experience
- Experience building and managing program-level dashboards and reporting with proficiency in tools such as Smartsheet Power BI Tableau or equivalent platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 148700.00 - 201200.00 USD annually
Required Experience:
Manager
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