Reference Letter Specialist German speaking

The opportunity:

As aGerman speaking Reference Letter Specialistyou are part of a dynamic vivid and spiritful organization and you are responsible for the accurate and timely delivery of reference letters for all Roche affiliates. You will proactively advise P&C and business partners on reference letter-related processes to guarantee that our People Practices effectively support the business.

Your main tasks will include (but not limited to):

• Issuing reference letters while adhering to expected quality standards and legally stipulated deadlines.
• Managing our reference letter tool and ticketing system accurately to ensure operations meet defined KPIs and SLAs.
• Providing professional customer service developing key stakeholder relationships and advising partners on the adoption of new ways of working.
• Demonstrating process knowledge to ensure compliance by updating documentation (SWIs SOPs GWIs) and strictly adhering to legal and data protection regulations

Who you are:

We are looking for someone who is self-motivated really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded dedicated to make a difference and open to constant development.Furthermore you have:

• Strong customer centricity end-to-end accountability problem-solving skills growth & agile mindset in ambiguous situations
• Multi-cultural acceptance ability to work in a fast-paced and changing environment
• Strong & precise work-ethic good analytical skills and ability to focus on details
• A tech savvy vein analytical thinking strong knowledge of MS Office and G Suite applications
• Experience in service delivery or customer care environment
• Strong communication skills in German and English (written and spoken) are essential.

In exchange we provide you with:

• Development opportunities:Roche is rich in learning resources. We provide constant development opportunities free language courses & trainings the possibility of international assignments internal position changes and the chance to shape your own career.

• Excellent benefits & flexibility:competitive salary and cafeteria package annual bonus Private Medical Services Employee Assistance Program All You Can Move Sportpass coaching / mentoring opportunity buddy program team buildings holiday party. We also ensure flexibility to help you find your balance: home office is a common practice (2 office days/week)

• Aglobal inclusive community where we learn from each other. At Roche we cooperate debate make decisions celebrate successes and have fun as a team. Our leadership is very focused on people creating a strong inclusive culture so you always have the chance to share your opinion.

Please read theData Privacy Noticefor further information about how we handle your personal data related to the recruitment process:

we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.