Technical Program Manager, Testing and User Experience, Fauna
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Technical Program Manager to lead robot quality assurance and software user experience serving as a critical bridge between engineering product and the people who will ultimately use our this role you will be responsible for validating new features surfacing regressions and ensuring our robots are consistently providing the best user experience across a wide range of capabilities through rigorous testing user studies and demonstrations.
You will operate at the intersection of robotics QA and customer engagementrunning structured test protocols conducting live demonstrations supporting user studies and feeding firsthand observations back into the development cycle. Your work will directly shape how we ship new capabilities how reliably they perform and how compelling they are to customers and partners.
This role requires both strong technical fluency and outstanding interpersonal presence. The ideal candidate is comfortable debugging a robot one hour and presenting to a group of test users the next cultivating a sharp eye for performant robot behavior and building the evaluation rigor that turns subjective judgment into consistent actionable signal.
Key job responsibilities
- Own and execute the robot software QA program running structured tests across mapping and navigation autonomy teleoperation conversational interfaces and other services to validate new features and catch regressions
- Develop maintain and expand our test suite in lockstep with developers ensuring new features ship with appropriate coverage and that human-performed tests are evaluated with consistency and rigor
- Lead customer- and partner-facing studies to validate the demonstrations of our robot operating independently and representing the product company vision and value proposition in a professional personable and accurate manner
- Support and help run user studies capturing structured observations of how people interact with the robot and translating those findings into engineering and product signal
- Debug and triage robot issues in the field to keep demos running smoothly resolving simple problems on the spot while clearly escalating deeper issues back to engineering
- Partner with developers to design new test and study scenarios as capabilities come online and convert demo-worthy behaviors into comprehensive end-to-end tests and targeted canary tests
- Serve as a high-signal feedback loop to engineering on robot performance failure modes and potential new features that would strengthen our demo narrative and customer-facing capabilities
- Identify manual tests and evaluations that are ripe for automation and drive the work to get them there
- Cultivate and promote a shared standard for what good robot behavior looks like so evaluations remain consistent across people time and product surface
About the team
Fauna Robotics an Amazon company is building capable safe and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces.
We believe that future wont arrive until building for robotics becomes far more accessible. Today too much effort is spent reinventing the fundamentals. Were changing that by developing tightly integrated hardware and software systems that make it faster safer and more intuitive to create real-world robotic products.
Our work spans the full stack: mechanical design control systems dynamic modeling and intelligent software. The focus is not just functionality but experience. Were building robots that feel responsive expressive and genuinely useful.
At Fauna youll work at the frontier of this space helping define how robots move manipulate and interact with people in natural environments. Its an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build.
If you care about making robotics real for everyone and building systems that are as delightful as they are capable were interested in hearing from you.
- 3 years of technical program management experience
- 2 years of software development experience
- Experience managing programs across cross-functional teams building processes and coordinating release schedules
- Experience presenting to both technical and non-technical executive audiences
- 2 years of experience in QA test engineering or hands-on work with complex hardware/software systems
- Working familiarity with Unix/Linux systems (shell SSH reading logs basic scripting)
- Experience communicating and delivering presentations to customers stakeholders and/or teammates
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience troubleshooting and debugging technical systems
- Experience with ROS or other robotics-adjacent software frameworks
- Experience working with robotics platforms
- Experience developing and scaling test programs for robotics autonomous systems or other complex cyber-physical products
- Familiarity with user experience study or demonstration design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will operate at the intersection of robotics QA and customer engagementrunning structured test protocols conducting live demonstrations supporting user studies and feeding firsthand observations back into the development cycle. Your work will directly shape how we ship new capabilities how reliably they perform and how compelling they are to customers and partners.
This role requires both strong technical fluency and outstanding interpersonal presence. The ideal candidate is comfortable debugging a robot one hour and presenting to a group of test users the next cultivating a sharp eye for performant robot behavior and building the evaluation rigor that turns subjective judgment into consistent actionable signal.
Key job responsibilities
- Own and execute the robot software QA program running structured tests across mapping and navigation autonomy teleoperation conversational interfaces and other services to validate new features and catch regressions
- Develop maintain and expand our test suite in lockstep with developers ensuring new features ship with appropriate coverage and that human-performed tests are evaluated with consistency and rigor
- Lead customer- and partner-facing studies to validate the demonstrations of our robot operating independently and representing the product company vision and value proposition in a professional personable and accurate manner
- Support and help run user studies capturing structured observations of how people interact with the robot and translating those findings into engineering and product signal
- Debug and triage robot issues in the field to keep demos running smoothly resolving simple problems on the spot while clearly escalating deeper issues back to engineering
- Partner with developers to design new test and study scenarios as capabilities come online and convert demo-worthy behaviors into comprehensive end-to-end tests and targeted canary tests
- Serve as a high-signal feedback loop to engineering on robot performance failure modes and potential new features that would strengthen our demo narrative and customer-facing capabilities
- Identify manual tests and evaluations that are ripe for automation and drive the work to get them there
- Cultivate and promote a shared standard for what good robot behavior looks like so evaluations remain consistent across people time and product surface
About the team
Fauna Robotics an Amazon company is building capable safe and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces.
We believe that future wont arrive until building for robotics becomes far more accessible. Today too much effort is spent reinventing the fundamentals. Were changing that by developing tightly integrated hardware and software systems that make it faster safer and more intuitive to create real-world robotic products.
Our work spans the full stack: mechanical design control systems dynamic modeling and intelligent software. The focus is not just functionality but experience. Were building robots that feel responsive expressive and genuinely useful.
At Fauna youll work at the frontier of this space helping define how robots move manipulate and interact with people in natural environments. Its an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build.
If you care about making robotics real for everyone and building systems that are as delightful as they are capable were interested in hearing from you.
- 3 years of technical program management experience
- 2 years of software development experience
- Experience managing programs across cross-functional teams building processes and coordinating release schedules
- Experience presenting to both technical and non-technical executive audiences
- 2 years of experience in QA test engineering or hands-on work with complex hardware/software systems
- Working familiarity with Unix/Linux systems (shell SSH reading logs basic scripting)
- Experience communicating and delivering presentations to customers stakeholders and/or teammates
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience troubleshooting and debugging technical systems
- Experience with ROS or other robotics-adjacent software frameworks
- Experience working with robotics platforms
- Experience developing and scaling test programs for robotics autonomous systems or other complex cyber-physical products
- Familiarity with user experience study or demonstration design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 139900.00 - 189200.00 USD annually
Required Experience:
Manager
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