Private Sector Housing Apprentice

• East Suffolk Council
• Location: East Suffolk House Melton Woodbridge IP12 1RT or Riverside Lowestoft Suffolk NR33 OEQ dependent on your preference
• Salary: 16341 (Year 1) rising to 24521 (Year 2) per annum NLW (National Living Wage)
• Hours: 37 hours per week

• Contract: Fixed Term Contract for 21 months as a training contract

  Starting from 14September 2026

East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We have an established and successful apprenticeship scheme which has seen over 80% of apprentices stay on beyond their apprenticeships to develop promising careers with the Council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification then look no further!

A unique opportunity has arisen for an enthusiastic apprentice to join East Suffolk Council as an Administration Apprentice in our Private Sector Housing Team.

Your role

The role consists of working as part of a small friendly team working to support and help members of the public with housing problems.

This role will predominantly involve general administration handling telephone and email enquiries and processing client information on an in-house database. As the role progresses you will be trained in how to make decisions around eligibility of clients to receive housing related services and signposting to other services that can support the customer.

As part of the Business Operations team there will also be opportunities to support and shadow staff onsite inspections under the Private Sector Core Housing team and support particular projects such as Empty Homes initiatives Sizewell C (Housing)Warm Homes Healthy People (WHHP)/ Health and Housing Grants for repairs improvements and disabled adaptations and Fire Safety initiatives.

What you will need

You will need to have excellent interpersonal skills strong IT skills and ideally four GCSEs at grade C or grade 49 (or equivalent). Candidates without GCSE Maths and/or English will have the opportunity to gain these qualifications during the apprenticeship. No previous experience is required as full training will be provided however a passion to be a positive and professional ambassador for the council and provide the best experience for our customers is a must.

Apprenticeship open evening!

We are pleased to announce that we will be holding two open evenings at our Melton and Lowestoft offices. This will give you the opportunity to find out more about East Suffolk Councils apprenticeship scheme learn more about each of our available opportunities direct from the placement managers and ask any questions you have. The open evenings are taking place on the following dates -

• Tuesday 12 May 2026 5.30pm 7.00pm at the East Suffolk House offices (Riduna Park Station Road Melton Woodbridge IP12 1RT)

• Thursday 14 May 2026 5.30pm 7.00pm at the Riverside Offices (4 Canning Road Lowestoft NR33 0EQ)

Please email to book your place at one of our open evenings.

Why work for us

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work.

Our apprentices have worked together to create avideo to tell you a little bit about their experience of being an apprentice at East Suffolk Council which we hope you find insightful.

Here are some of the main benefits:

• A fully funded and supported Level 3 Housing and Property Management Apprenticeship.

• Generous holiday entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)

• Flexible working arrangements

• Local government pension scheme

• The opportunity to meet and work alongside other apprentices in the organisation.

• Great training and development opportunities to add to your CV.

• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.

• Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.

  To find out more read our benefits brochure (pdf).

For more information

For an informal discussion regarding this post please contact Annelie Doick by either calling or emailing.

If you think you could bring motivation fresh ideas and a different perspective to East Suffolk Council we would like to hear from you!

Closing date: 11.30 pm 8 June 2026.

Interview date:Weeks commencing 29 June and 6 July 2026.

How to apply

Step 1 -Read the advert and theJob Description and Person Specification (Word).

Step 2 -Complete theSupporting Statement template (Word). Please see ourApprenticeship Application Guide (pdf) to assist you in completing your application.

Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.

For more information check out the How to Apply section of our career site.