Village Manager

About KeytonWith over 65 villages across Australia 15000 residents and 800 passionate staff were leading the way with heart for a new age of wellbeing connection and choice for all independent over 30 years of experience our teams work across the country in a variety of departments and business units all share a common goal: We Lead with Heart and we are committed to creating caring and fun-filled retirement purpose is to create places where communities thrive not only for residents but importantly for our employees also. We do this by creating safe secure and connected independent living communities where residents can enjoy active and social lifestyles close to essential services and amenities. Perks and BenefitsCompetitive salary Bonus schemeFlexible working arrangements and supportive leadershipA supportive and friendly work environment4x Wellbeing Days (one per quarter). Thats almost an additional week off in addition to your annual leave!Fitness Passport for you and your familyBe part of a forward-thinking team driving digital transformationWork on high-impact projects that shape the future of our businessCollaborative culture with opportunities for growth and developmentThe RoleStep into a leadership role where community connection and lifestyle come together seamlessly. As Village Manager at The Brighton on Bay youll oversee a wellestablished retirement community set right in the heart of Bay Street Brighton. With boutique shops cafés restaurants supermarkets North Brighton train station and the beach all just moments away this village offers a highly connected and convenient setting for both residents and work within a calm welldesigned environment featuring landscaped outdoor spaces with elegant water features alongside welcoming indoor areas that encourage connection and community life. The villages resortstyle facilities including an indoor heated pool spa gym library and recreation spaces support an active engaged resident community and a rewarding is an opportunity to lead a vibrant village build strong relationships with residents and families and take pride in managing a community that values quality care and connection in an exceptional to the Regional Operations Manager your responsibilities will include:Managing the daytoday operations of the village and ensure smooth service deliveryOverseeing maintenance contractors and service providers to keep the village running efficientlyFostering a warm welcoming and supportive environment for residentsWorking collaboratively with the Residents Committee to support communication and village initiativesManaging resident feedback complaints moveins and exits to ensure a positive experienceBuilding strong customer relationships and maintain effective communication with residentsLeading financial processes including budgeting expenditure control and service fee settingDelivering operations maintenance programs and CAPEX within approved budgetsConducting regular inspections safety checks and maintenance planning to ensure compliance and presentation standardsMonitoring and reporting village performance to senior leaders ensuring regulatory complianceLeading recruitment performance management development planning and succession planning for village staffPartnering with Sales and Marketing to maximise resale values and support occupancy goals. Supporting prospective purchasers and assess suitability of potential residentsEnsuring compliance with EHS requirements and manage village health and safety risksPlanning and oversee a variety of social lifestyle and wellbeing activities for residentsLeading a passionate team committed to delivering an exceptional resident experienceSupport the inhouse Food & Beverage team including stepping in to assist with service during busy periods or when You Are:Excellentpeople managementskills with the ability to lead motivate and develop teamsStrong financial acumen with demonstrated experience in budgeting and financial reporting is highly desirable and would be a valuable asset in this roleBrings extensive experience in complaint management and dispute resolution ensuring issues are resolved efficiently and professionallyProven experience inasset management ideally within property facilities or retirement livingExperience in roles focused on community connection and engagement would be highly regardedA proactive solutions-focused mindset with a commitment to resident wellbeingExperienced in operational management with strong organisational consultative and negotiation skillsHave excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)A people person with a genuine love for working with seniorsCompassionate with a deep understanding of the unique needs of independent living seniorsThe successful candidate will also have or be willing to complete their First Aid CPR Certificates and drivers license with own to Join the FunIf youre passionate about leading a vibrant and caring community for independent living seniors wed love to hear from you! Apply now and be a part of something truly submit your resume and cover letter to the link your cover letter please highlight your interest in the Village Manager opportunity and explain how your skills qualifications and interests align with our note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November with supporting documentation prior to joining.