Installer

CompanyExpectations:

In the performance of their respective tasks and duties all employees must:

• Uphold and model the Clarity Code of Values

• Perform quality work within deadlines and responsibilities to provide excellentcustomerservice

• Interact professionally with allemployees customersandvendors

• Interact collaboratively as a Clarity team member

Purpose:

The Customer Operations Project Installer serves as thesingle point of contactfor assigned onboarding workflows ensuring all tickets and tasks are completed accurately and on timein accordance withdefined standard operating procedures

Responsibility Tasks:

• Main point of contact once workflow/ticket has been assigned

• Set onboardingexpectationswith customer during introduction call followed up by email

• FollowBest Practice Guideby Brand

• Collect customers network information

• Maintainaccurate up-to-date daily status on all assigned workflows and tickets

• Coordinate closely with Customer Operations Provisioners and Specialists to ensuretimelytask completion

• Schedulevirtual installation and virtual training appointment

• Coordinate with POS vendors as needed prior to installation

• Works with onsite installation vendor when requested

• Perform impromptu virtual Install or virtual training

• Provide status updates to customer on all shipping tracking information

• Confirm order completion and readiness with customers

• Confirm all products services and features being configured align with the approved customer quote

• Configure and test call routing including audio files call flows and system features.

• Conducts virtual installations for new and existing customers

• Deliver virtual training sessions for new customers

Qualifications:

The position requires:

• Bachelors degree in Operations Information Technology Business or a related field (preferred)

• Minimum oftwoyearsproject management experience

• Customer supportexperiencerequired

  OUR VALUES AND WHY YOULL THRIVE:
  Our culture sets us apart:

  • Dedicated: Do what is needed to get done even if it means going above and beyond

  • Continuous Improvement: Be willing to evaluate andseekto be better

  • Serve Before Gain:Assistwithout expecting a return on your personal investment

  • Do the Right Thing: Apply the Golden Rule even when no one is around to see it

  • Humbly Confident: Be self-assured but know when to ask for help

  • Seekto Understand: Appreciate anothers perspective before sharing your own

  DIVERSITY & INCLUSION
  We value diversity and create a culture of trust respect and collaboration. We have a zero-tolerance policy for bullying harassment or discrimination.

  BENEFITS
  Medicaldental andvision plans; 401k matching; paid time off; profit sharing; life insurance and more.

  Join our collaborative value-driven team and grow your career with Clarity Voice!