FICC Major Incident Management SRT
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Monthly Salary:
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
FICC Major Incident Management SRTAbout your role:
We are seeking a highly skilled detail-oriented and motivated Major Incident Management SRT (Senior Response Team) associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients particularly during emergencies or P1/P2 Major Incidents.
What youll do:
Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents with emphasis on frequent impact assessment as well as quick and safe service restoration for the clients.
MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible for ensuring relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC). This includes (but is not limited to) all fix action attempts specific infrastructure details (ip addresses device names etc) and impact assessment information (applications affected clients impacted and impact types/amounts).
Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked to ensure an accurate and detailed synopsis of the issue is provided by root cause owners and service restoration support. Additionally ensure all opportunities (or shortfalls) have been identified discussed and documented as Problem Tasks (pTasks) for follow up during the formal Problem Review process.
Collaboration: Work closely with other departments and stakeholders to ensure seamless communication as well as appropriate coordination occur during the Major Incident lifecycle.
Process Improvement: Assisting with the identification of process enhancement opportunities and help to coordinate the implementation of best practices to improve Major Incident Management efficiency and effectiveness.
Continual Service Improvement: Responsible for participating in the identification of Continual Service Improvement initiatives to help streamline the Major Incident lifecycle. This may include requirement gathering and testing as part of the overall initiatives.
Coaching & Training: Responsible for shadowing less tenure Major Incident Managers to evaluate their performance on Major Incidents and provide real-time (or near-real-time) mentoring to those associates.
Compliance: Ensure FICC personnel comply with company defined policies procedures and regulatory requirements.
Experience youll need to have:
Minimum 6 years of experience in a Command Center or similar environment with at least 3 years of experience working highly visible and significant impacting Major Incidents.
Minimum 3 years of experience in Service Management.
Minimum 3 years of experience communicating directly (both written and verbal) with C-level associates.
Proficiency in Command Center technologies and software.
Proficient in working with MS Office Tools (Power BI Excel Power Point Teams) and ServiceNow.
8 years of an equivalent combination of educational background related experience and/or military experience.
Experience that would be great to have:
Experience with the Atlassian Suite AppDynamics and ServiceNow.
ITIL Foundational certification.
Strong working knowledge of monetary movement processing functionality and flow (aka Funding and Settlement).
Strong working knowledge of Command Center monitoring tools (i.e. Splunk Dynatrace ThousandEyes Moogsoft etc).
Strong working knowledge of three primary areas of IT infrastructure: Computing platforms Networking and communications and Data storage
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
