Scheduler I

Caring For the Community You Love

Choose a career to make a difference in peoples lives every day choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work-Executive Urology Offices in Sandusky Norwalk and Bellevue - Full Time
• Comprehensive Benefits Package- Medical & Dental coverage 401K match paid time off tuition assistance and more!
• Shift Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County areas 70000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

General Summary:

Schedules all appointments at Executive Urology follows up on messages main duties are in the call center.

Reports to:

Practice Manager

Education Licensure Registration and Experience:

Equivalent to four years of high school with working knowledge of medical terminology.

Operating Room procedures/terminology and admitting procedures.

Must have ability to communicate effectively and record information accurately.

Minimum of one year of scheduling experience and experience with PC inputting/typing.

Essential Functions:

Maintains knowledge of all operative software and maintenance routines.

Schedules all appointments.

Promotes a positive and professional image.

Responsible for effective and efficient OR scheduling and utilization.

Attends all required Safety Training programs and can describe his/her responsibilities related to general safety department/service safety specific job related hazards.

Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.

Demonstrates respect and regard for the dignity of all patients families visitors and fellow employees to ensure a professional responsible and courteous environment.

Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the departments/units ability to meet its goals and objectives.

Participates in the monitoring of operative information system quality control and its evaluation.

Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.

Operates computer terminal.

Schedules all appointments that require prior authorization.

Maintains prior authorization lists ensuring it is obtained prior to patients arrival.

Working Conditions:

Stand/Walk 6-8 hrs

Sit 1-2 hrs

Bend Up to 1/3 of time

Squat - Up to 1/3 of time

Climb N/A
Reach Up to 1/3 of time

Lift - Up to 1/3 of time

Carry N/A

Push - Up to 1/3 of time

Pull - Up to 1/3 of time

Right Hand - Precise Motor Function (Or Fine Manipulation)

Left Hand - Precise Motor Function (Or Fine Manipulation)

Right Foot - Gross Motor Function

Left Foot - Gross Motor Function

Up to 25 pounds 1/3 or more of the time
Body Fluid Exposure - Yes

Standards of Employment:

Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

Appearance is professional neat clean and appropriate for the work environment. Wears proper photoidentification badge while on duty.

Maintains confidentiality of all hospital and patient information at all times as observed by peers and management.

Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

Supports the mission vision and CARES values of Fisher Titus.

Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy dignity and well-being of all patients in a safe secure environment.

Supports cooperates with and implements specific procedures and programs for:

1. Safety including universal precautions and safe work practices established fire/safety/disaster plans risk management and security report and/or correct unsafe working conditions equipment repair and maintenance needs.

1. Confidentiality of all data including patient employee and operations data.

1. Quality Assurance and compliance with all regulatory requirements.

1. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient Every time

• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques

Demonstrates Service Etiquette - Every patient Every time

• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patients expectations of care

Commitment to Safety - Every patient Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something say something

Delivering High Quality Care - Every patient Every time

• Commits to efficient effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes