HEAD OF RETAIL PRODUCTS

1. Product Strategy Development & Management
   

Lead development and management of:

• Retail Assets (Loans Mortgages Overdrafts Govt Schemes)
  
• Liabilities Products (CASA Savings Term Deposits)
  
• Digital Products (Mobile Internet Banking Agency Banking WhatsApp banking)
  
• Cards (Debit Credit Prepaid)
  
• Bancassurance products
  

Define and execute product strategy aligned to business goals

Oversee full product lifecycle (design launch enhancement retirement)

Ensure compliance with regulatory and governance frameworks

Develop business cases and financial models for all product initiatives

• Monitor market trends fin-tech innovations and competitor offerings
  

Drive growth across:

o Loan book and deposit base

o Digital adoption and transaction volumes

o Card issuance and usage

o Fee income from investments custodial and bancassurance

Manage product pricing margins and profitability

Optimize balance sheet performance and cost of funds

Provide insights to ALCO on pricing liquidity and portfolio mix

Partner with Retail Corporate and Branch Network to drive product uptake

Support sales strategies campaigns and cross-selling initiatives

Build strong partnerships with:

o Insurance companies (bancassurance)

o Asset managers and custodians

o Fintechs and payment networks

Champion customer-centric product design and delivery

Ensure ontime product and project delivery

Leverage customer insights NPS and analytics to improve offerings

Drive innovation in digital banking cards and investment products

• Ensure seamless and intuitive customer journeys across channels
  

Lead digital transformation of product offerings

Optimize delivery through mobile internet USSD and agency channels

Oversee cards ecosystem (issuance usage partnerships schemes)

Work with ICT to ensure system stability scalability and innovation

• Identify automation opportunities to improve efficiency
  

Ensure adherence to regulatory requirements BOT KYC/AML standards and internal policies

Act as first line of defense for product-related risks

Monitor product performance for operational credit and fraud and reputational risks

• Address audit findings and implement corrective actions
  

Prepare and analyze comprehensive product performance reports

Track KPIs including growth profitability usage and customer metrics

Provide actionable insights and recommendations to senior management

• Support reporting for committees (ALCO Product Committees Board etc.)
  

Build and lead a high-performing cross-functional product team

Coach mentor and develop team members

Set clear objectives and conduct performance reviews

• Foster a culture of accountability ownership and innovation
  

Requirements

REQUIREMENTS:

• Bachelors degree in Business Administration Finance Economics or related field
  
• Masters degree (MBA) or relevant professional certification is an added advantage
  
• Minimum 810 years banking experience with at least 5 years in Product Leadership
  

• Experience in Digital Banking Cards Investments or Bancassurance is highly desirable
  

Deep understanding of Tanzanian banking industry and regulatory environment

Proven experience in product strategy lifecycle management and innovation

Strong analytical financial modeling skills and commercial acumen

Knowledge of digital ecosystems fin-tech partnerships and payment systems

Customer-centric mindset with strong UX appreciation

Business planning and project management skills

Excellent stakeholder management and communication skills

• Strong leadership and team development capabilities