Regional Manager

Regional Manager

Job Description

The Regional Manager is responsible for leading and managing the performance operations and compliance of multiple office locations. This role is a key leadership position that ensures each location consistently meets sales targets delivers outstanding customer service and maintains operational excellence in alignment with company standards and procedures.

Multi-Location Oversight

• Supervise daily operations across assigned offices to ensure performance cleanliness and professionalism.
• Perform scheduled and surprise visits to each office for audits and evaluations.
• Ensure consistent branding signage and physical presentation of each location.
• See below for a list of locations in this Region.

Sales & Performance Management

• Set and monitor monthly sales goals for each office and provide coaching to ensure targets are met.
• Review policy count retention rates and individual performance metrics.
• Hold lead agents accountable for productivity customer satisfaction and compliance.

Team Leadership & Development

• Hire train and mentor new employees within the assigned region.
• Provide leadership and guidance to ensure employee engagement morale and retention.
• Support disciplinary actions and terminations in collaboration with HR when needed.

Compliance & Procedures

• Enforce proper quoting binding and policy issuance procedures.
• Audit offices for policy fee compliance proper documentation and underwriting adherence.
• Ensure all cash handling deposits and reporting are accurate and timely.
• Cover a shift in a location within your region when needed.
• Handle the weekly schedule for their offices while coordinating with HR.

Communication & Reporting

• Report weekly to executive leadership on office performance staffing needs and challenges.
• Share updates contests training materials and process changes with each office.
• Act as a liaison between corporate leadership and branch offices.
• Take calls from management or staff after/before hours.

Operations & Problem Solving

• Resolve escalated customer complaints or operational issues.
• Recommend and implement improvements in workflow efficiency and customer service.
• Support technology needs and escalate system issues when required.

Qualifications:

• Minimum 35 years of experience in multi-location management (insurance retail or service-based industry preferred).
• Strong leadership coaching and problem-solving skills.
• Proven track record in sales management and achieving performance metrics.
• Excellent communication and interpersonal skills.
• Insurance producer license (Property & Casualty) required within 60 days of hire.
• Bilingual (English/Spanish) a plus depending on region.
• Ability to travel locally between assigned offices multiple times per week.
  

Region 3:

5016 S Pulaski Rd. Chicago IL 60632

4300 S Archer Ave. Chicago IL 60632 (Home)

3633 W 26th St. Chicago IL 60623

1801 W 47th St. Chicago IL 60609

Required Experience:

Manager