Registration Assistant (Redeployment 23064)

• Suffolk County Council
• Address: Register Officer Bury St Edmunds Suffolk IP33 1UZ On-site working
• Salary: 28598 per annum (pro rata)

• Hours: Post 1:29 hours per week to be worked on Monday Tuesday Thursday and Friday.

  Post 2:15 hours per week to be worked on Wednesday and Friday

• Contract: Permanent

This advert is open to current redeployment Suffolk County Council staff only

At Suffolk County Council every role is a chance to create positive change. As a Registration Assistant in the Registration Office youll see the direct impact of your work on the people that make Suffolk special. Join us and turn your passion for progress into action.

Reimagine the possibilities.

Your role and responsibilities

You will be taking phone calls from members of the public responding to questions booking appointments and ceremonies issuing certificates and carrying out searches of the historic will include the handling of financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities. You will also be required to undertake reception duties greeting and directing visitors to the will also be responding to enquiries in writing and directing people to our on-line digital channels. From time to time you may be required to mentor and train less experienced colleagues and deputise for more senior staff.

You will need

• to be able to work effectively to agreed deadlines producing accurate work where a high level of attention to detail is required
• strong communication and customer service skills with the ability to deal sensitively and professionally with customers who may be experiencing heightened emotions

• a willingness to learn and develop and be able to apply existing skills knowledge and experience positively within the role

• to be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience.

You can view a full list of requirements in theJob and Person Profile (JPP) see below. If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

Through a strong commitment to quality and compassion the service ensures the timely respectful and accurate registration of births and deaths along with the efficient issue of certificates

We operate as a collaborative team working together to deliver the best possible experience and outcomes for customers. We are an inclusive team and always welcome ideas to adapt and improve the way we deliver.

The office operates Monday to Friday with public opening hours from 9:00am to 4:00pm.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Elisabeth Dobingfor a casual conversation. You can contact them either by calling 0or emailing

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. Give an example of when you managed multiple competing demands (calls visitors admin tasks) at the same time. How did you prioritise and maintain service standards

2. Tell us about a time you needed to gather accurate information from a customer to complete a process. How did you make sure you captured the details correctly and avoided errors

3. Give an example of when your attention to detail prevented a mistake (for instance in records forms spelling or written communications). What checks did you use

Please note:Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date:11.30pm 27 April 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite