Sr Manager, Operations Analytics & Reporting
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
The Job
We are seeking a Sr Manager Operations Analytics & Reporting to lead the evolution of analytics dashboard reporting forecasting and performance insights across our consumer lending and customer service operations (originations servicing and collections).
This role is responsible for enabling clear consistent and actionable views of operational performance and ensuring that analytics meaningfully supports decision-making across originations servicing and collections.
This leader will oversee reporting forecasting and analytics capabilities ensuring alignment between business demand operational performance and resource planning while establishing scalable processes for how data is defined governed and used across the organization.
Performance Analytics & Reporting
- Own development of performance insights that identify drivers risks and opportunities across operations
- Lead consolidation and simplification of dashboards to provide clear focused views of performance
- Partner with leadership to influence operational decisions through data-driven insights and recommendations
- Develop clear performance narratives connecting data to business outcomes
- Improve usability and adoption through best practices in reporting design and data storytelling
Governance & Standardization
- Own and govern definitions of key operational metrics across teams
- Drive consistency in how metrics are calculated presented and interpreted
- Establish scalable processes for reporting intake prioritization and change management
- Implement appropriate controls validation processes and ownership structures to support data accuracy and consistency
Forecasting & Planning
- Lead development of demand forecasts and capacity models across operations
- Ensure forecasting is integrated with performance insights and business strategy
- Partner with operations and workforce management to align staffing plans with demand
- Continuously improve forecasting accuracy and responsiveness
Experience
- 8 - 10 years of experience in analytics business intelligence or operational reporting
- Experience leading analytics and/or data visualization teams in complex cross-functional environment
- Experience supporting operational functions such as loan origination / servicing call center processing or similar high-volume environments
- Experience in financial services fintech or other data-intensive industries strongly preferred
Capabilities
- Ability to simplify complex reporting environments into clear streamlined and actionable outputs
- Strong ability to translate business needs into clear structured reporting and insights
- Experience establishing metric definitions reporting frameworks and governance practices
- Demonstrated success improving reporting clarity consistency and adoption
- Strong balance of strategic thinking and hands-on execution
Technical Skills
- Experience with BI tools such as Power BI or similar platforms
- Strong understanding of SQL SAS data modeling and data warehousing concepts
- Familiarity with Snowflake data environments
What Success Looks Like
- Stakeholders have clear consistent views of operational performance
- Reporting is trusted intuitive actionable and streamlined to support efficient decision-making
- Forecasting and capacity models are accurate and inform planning decisions
- The team operates with focus prioritization and high standards of quality
- Analytics directly influences operational performance decision-making and business outcomes
Required Experience:
Manager
About Company
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