Associate Director APAC Business Process Governance & Adoption Global CRM Transformation

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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We are searching for the best talent for Associate Director CRM Business Process Governance & Adoption to join our Commercial organisation in the Asia Pacific region.

At Johnson & Johnson Innovative Medicine what matters most is bringing our innovations one step closer to the patients we serve. We focus on treating curing and preventing some of the worlds most complex and serious diseases. To do this well we must continually improve how our teams work how they engage customers and how technology supports those interactions.

This role plays a critical part in strengthening our commercial and medical capabilities by shaping clear business processes driving adoption of CRM platforms and ensuring these tools deliver real value for markets and end users. Projects and ways of working will continue to evolve as business needs change requiring flexibility strong collaboration and a userfirst approach.

This job requisition is for two distinct Associate Director positions one focused on business process & governance and one focused on changed & adoption. Candidates may be considered for either based on their experience and alignment with the role.

You will be responsible for:

• Designing endtoend business processes for sales medical and eventrelated activities using CRM platforms
• Mapping user journeys roles decisions and handoffs in a way that is simple intuitive and scalable
• Establishing clear governance including process standards decision rights change control and exception handling
• Leading crosscountry discussions to balance consistency with local market needs
• Acting as the primary link between business teams and technology partners by translating business needs into clear system requirements
• Defining user experience principles to ensure workflows are efficient rolerelevant and easy to use
• Reviewing early designs and system versions with users to validate that they work in practice
• Partnering with compliance privacy and data teams to ensure processes meet regulatory expectations
• Leading the change and adoption approach for CRM rollouts across multiple countries
• Acting as the regional execution lead for a group of markets accountable for readiness adoption and sustained use
• Owning CRMenabled event management processes from rollout through continuous improvement
• Building strong relationships with local leaders to manage partner engagement and communications
• Defining readiness criteria and supporting launch decisions based on people and process readiness
• Designing training and enablement strategies and overseeing delivery with local teams and partners
• Running user testing pilots and feedback sessions to validate realworld usability
• Tracking adoption usage and value metrics and driving continuous improvement
• Identifying adoption risks early and working with partners to address them

Qualifications / Requirements:

• Significant experience in CRM digital platforms or customer engagement transformations
• Solid background in either: Business process design governance or operating model definition and/or Large scale system implementation change management or adoption leadership
• Experience working across multiple countries or regions in a matrixed organisation
• Ability to lead complex discussions make clear decisions and influence senior partners
• Strong analytical and problem solving skills with a user centred perspective
• Comfort working closely with technology teams without needing to be a technical specialist
• Proficient in English communication skills

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at work options may be considered on a case-by-case basis and if approved by the Company.

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