U.S. Director of Wellness EAP & Wellbeing Solutions (930952)

In this role you will serve as the Director of Wellness EAP and Wellbeing Solutions for APM (US) owning the strategy design performance and growth of a differentiated wellbeing and Employee Assistance Program (EAP) portfolio. You will set the vision and roadmap for integrated wellbeing experiences and partner ecosystems ensuring solutions are clinically sound operationally scalable and commercially competitive.
You will partner with cross-functional stakeholders across clinical operations product/digital analytics and go-to-market teams to deliver measurable outcomes for members and clientsimproving access engagement utilization experience and retentionwhile meeting privacy regulatory and contractual requirements.
 

Wellbeing & EAP Strategy Portfolio & Innovation

• Define and evolve the US wellbeing and EAP strategy including portfolio vision positioning multi-year roadmap and investment priorities aligned to client needs and market trends (aligned with the APM global strategy and approach and tailored for the US market).
• Translate customer member and partner insights into an integrated solution across digital applications clinical programs and partner offerings
• Lead market and competitive intelligence efforts to inform differentiation partner strategy pricing/value story and prioritization of new capabilities.
• Where appropriate and relevant partner with global EAP service delivery partners to ensure rapid adoption of best practices and innovations.
• Establish outcomes framework and KPI definitions (e.g. access-to-care utilization engagement satisfaction and clinical/experience indicators) to guide decisions and measure performance.
• Work with the APM CEO Mental Health & Wellbeing and key stakeholders in the APM US team to ensure we are a recognized and valued voice in thought leadership initiatives and conversations

Program Delivery Operating Model & Execution

• As required lead cross-functional planning and execution across clinical operations digital/product and service teams to deliver roadmap initiatives on time and at expected quality.
• Define and maintain the operating model including intake/prioritization processes governance cadence decision forums and dependency management.
• Oversee end-to-end program readiness and change management (training communications implementation support) ensuring privacy security and regulatory requirements are met.
• Manage customer partner and vendor performance as applicable including SLAs escalation paths issue resolution and continuous improvement plans.

Go-to-Market & Stakeholder Management

• Develop and execute the go-to-market/business development strategy for Assure Programs USA in partnership with global and local leadership and channel partners
• Own the wellbeing/EAP value proposition and solution narrative; partner with Sales and Marketing on messaging enablement and competitive positioning.
• Represent Assure Programs USA at national conferences and other forums to promote brand recognition and sales growth. This may from time to time include global forums directly related to EAP or Wellbeing services and products.
• Represent the solutions portfolio in key client conversations (e.g. strategy sessions finalist presentations) and incorporate client feedback into roadmap and program enhancements.
• Develop and maintain core materials (solution briefs implementation approach FAQs release/change notes) to align internal teams and improve client adoption. This will include contributions and guidance on the Assure US public facing website and active engagement in the Assure brand on social media.
• Partner with Customer Success and Account Management (including any service delivery partners) to track adoption address pain points and drive retention and expansion opportunities.

Analytics Experimentation & Continuous Improvement

• Own performance reporting for wellbeing and EAP solutions monitoring KPIs and surfacing insights risks and opportunities to leadership. This will include working with our EAP service partner and our global EAP team to ensure we are delivering best in class insights and data stories.
• Drive continuous improvement using data and member/client feedback prioritizing initiatives that improve access experience and outcomes.
• Partner with Analytics and Product teams to ensure appropriate measurement and instrumentation is in place to evaluate impact of program and digital changes.
• Lead (or sponsor) pilots and tests for new capabilities and partners; evaluate results and scale what works.

Product Operations Quality & Risk

• Establish governance to ensure program consistency operational readiness and effective coordination across internal teams and external partners.
• Ensure solutions meet contractual privacy security and regulatory expectations; partner with Compliance/Legal and Security to address gaps and manage risk.
• Own executive-ready updates and post-launch reviews including outcomes lessons learned and recommended investments.

Success Measures

• EAP and digital application revenue growth meeting organizational targets.
• Improved member access engagement and experience across wellbeing applications and EAP programs (with measurable KPI movement)
• Increased client adoption satisfaction and retention/renewal performance for wellbeing and EAP solutions
• Clear strategic roadmap execution with effective governance on-time delivery and controlled risk
• Strong cross-functional alignment and stakeholder confidence driven by clear executive-ready communication
• Demonstrated innovation and continuous improvement through scaled pilots partner enhancements and measurable outcome gains

Qualifications :

• 8 years of experience in wellbeing behavioral health EAP healthcare/benefits product/program leadership or a related field; experience leading cross-functional initiatives required. Experience in digital health is valued.
• Demonstrated ability to set strategy influence senior stakeholders and drive execution through ambiguity resulting in demonstrated customer acquisition and revenue growth.
• Strong analytical and business acumen; ability to define KPIs interpret performance and make investment trade-offs (experience with outcomes reporting a plus).
• Experience designing and scaling programs and/or digital experiences including operating model partner management and change management.
• Deep customer orientation and ability to connect member experience improvements to client value and commercial performance.
• Excellent written and verbal communication skills together with executive presence and public speaking capability; able to create executive-ready narratives and lead through influence. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

Yes

Employment Type :

Full-time