Patient Affairs Navigator
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Job Location:
Marana, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary City/State:
Marana ArizonaDepartment Name:
AZ East Admin-Region-ClinicWork Shift:
DayJob Category:
General OperationsIf youre looking to leverage your abilities to make a real difference and real change in the health care industry you belong at Banner Health. With facilities in six western states were committed to not only providing the finest care possible but to advancing the way care is provided. To achieve our vision we seek driven professionals who embrace change and who possess the passion and skills to make it happen.
Bring your passion for patient care to our mission of making health care easier.
Your career as a Patient Navigator will support an access line and will provide a white glove service to a specific group of patients. Helping them to navigate our medical group PCP appointments and eventually may also help specialty. The position will schedule appointments help patients find convenient care and provide exceptional customer care.
Location: 8020 N Cortaro Rd Suite 150
Marana AZ 85743
Hours: Mon-Fri 8 am to 5 pm
At Banner Medical Group youll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1000 physicians and more than 3500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.POSITION SUMMARY
This position serves as liaison between patients staff and leadership in order to serve the unique needs of patients that include Banner workforce members public figures and others as determined by leadership. This primary purpose of this position is to ensure that the needs of special interest patients are addressed in a way that meet or exceed the patients expectations. This position provides a coordinated and efficient experience for special interest patients avoiding duplicated efforts and always responding to any problems or concerns identified by the patient or staff.
CORE FUNCTIONS
1. Responds to referrals of new patients identified as special interest patients. Uses considerable exercise of independent judgment initiative and decision making relative to efficient intake of patients. Assists patients with transportation lodging scheduling and coordination of clinic visits diagnostic testing or inpatient services.
2. Ensures a coordinated and efficient experience for special interest patients avoiding duplicated efforts and always responding to any problem or concern identified by patients or staff.
3. Using discretion and tact manages the patient experience by influencing team members and leading processes as needed.
4. Communicates daily with leadership and other interested internal parties alerting them to patients and any need for attention. Provides status reports regarding patient referrals schedules as appropriate.
5. Receives records reports and trends issues associated with the delivery of services to this patient population and collaborates with leadership of various related departments to improve service delivery for all patients.
6. Assists in informing educating and training staff and/or volunteers on patient needs for this population. Maintains utmost confidentiality and sensitivity in all interactions.
7. Demonstrates commitment to collaborative professional relationships and represents Banner with impeccable customer service and interaction.
8. This position is responsible for making independent decisions within established parameters to ensure a positive patient experience. Internal customers range from executive level staff to point of service providers and staff. External customers are special interest patients family members medical staff payers and the community at large.
Performs all functions according to established policies procedures regulatory and accreditation requirements as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
MINIMUM QUALIFICATIONS
Working knowledge of principles and practices of customer service as normally obtained through the completion of an Associates Degree in a relevant field and a working knowledge of customer service principles and practices within a medical environment as normally demonstrated through a minimum of five years related experience.
Must have excellent oral written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have excellent working knowledge of personal software packages. Must have the ability to organize prioritize and multi-task workload in a fast paced environment. Excellent use of written language in composing a variety of presentations policies procedures and other applicable communication pieces. Skilled in solving problems in order to facilitate the communication network between patient and hospital. Skilled in maintaining composure and professional demeanor during difficult and stressful situations.
PREFERRED QUALIFICATIONS
Bachelors Degree. Previous acute-care hospital/ambulatory experience.
Additional related education and/or experience preferred.
EEO Statement:
Our organization supports a drug-free work environment.
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