Health Care Scheduler

POSITION SUMMARY
This position is responsible for scheduling across the system for physicians medical facilities and medical practices by coordinating all aspects of scheduling including but not limiting to facility resources physicians authorizations insurance verification benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies clinical procedures and company facilities this position provides accurate and timely information to create an experience that is easy empathetic and differentiated in the marketplace.

CORE FUNCTIONS
1. Schedules medical appointments through coordination of patients providers facility resources ancillary staff records referrals authorizations and payers. Receives and initiates calls to/from patients providers provider offices and facilities while following all established scheduling procedures and protocols to ensure patients receive the care they need when and where they need it.

2. Effectively schedules appointments tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patients preference is not available while adhering to procedures and protocols and ensuring patient safety.

3. Obtains patient demographics insurance information and necessary documents required to secure authorizations referrals or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

4. Provides patients with information pre and post-test instruction provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has no surprises at point of service by setting payment expectations as well as providing estimated payment detail where applicable.

5. Effectively communicates and builds impactful relationships through written digital and verbal channels with patients facilities providers and other clinical colleagues to ensure an easy empathetic solution-orientated patient experience included but not limited to phone chat email electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly.

6. Solicits labels stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facilitys policy.

7. Where applicable collects pre-payments and verifies insurance coverage to ensure no surprises and enable patient ease.

8. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.

Performs all functions according to established policies procedures regulatory and accreditation requirements as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.