Supply Operations Specialist

YOUR MISSION

The Glover Specialist will be responsible for leading and supervising Glovers as they conduct day-to-day operations managing the Couriers helping and creating organizational and program budgets in collaboration with Management and ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions.

THE JOURNEY

• Oversee and guide strategic operational and administrative programs. Develop and implement goals strategic plans and policies.

• Manage recruitment training and onboarding of Couriers. Ensure support documentation and readiness for brand delivery.

• Optimize acquisition retention and operational strategies for Couriers. Evaluate and improve processes for organizational efficiency.

• Maintain a data-sensitive approach for accurate database and reporting systems. Implement and analyze internal reporting procedures.

•  Facilitate communication with Operations Manager on support processes. Aim for high service levels and courier satisfaction.

• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.

• Identify new Courier sources and analyze operational metrics for city growth. Develop frameworks for regional expansion.

• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.

Qualifications :

• Diploma or Bachelors degree in Engineering Economics or a related field 

• Computer literacy with familiarity with MS programs or ERP systems 

• At least 2 years in high-demand roles such as operations consulting or investment banking with on-demand delivery experience being advantageous 

• Effective written and verbal communication skills in English Russian and Kazakh 

• Analytical skills and the ability to be persuasive using details and facts 

• Results-oriented autonomous and efficient with a collaborative work style open to direction and a commitment to achieving goals 

• Persuasive with details and facts 

• Ability to look at situations from several points of view  

• Excellent communication skills are a plus to be capable of talking with different types of people

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We Believe Driven Talent Deserves

• Monthly Glovo credits to satisfy your cravings!

• Extra time off the freedom to work from home one day a week and the opportunity to work from anywhere for up to three weeks a year!

• Enhanced parental leave.

• Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information :

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Remote Work :

No

Employment Type :

Full-time