Team Lead, Partner Service
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Job Location:
Dhaka - Bangladesh
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Manage and lead a team of 30 members ensuring productivity engagement and performance consistency.
- Monitor and ensure all Service Level Agreements (SLAs) are consistently met.
- Ensure adherence to Quality Assurance (QA) standards and achieve defined quality targets.
- Oversee team rostering attendance tracking and leave management to ensure optimal workforce availability.
- Prepare and manage monthly salary reports for all team members with accuracy and timeliness.
- Develop and analyze KPI reports to track team performance and identify areas for improvement.
- Collaborate with local and regional stakeholders to align operational goals and implement process improvements.
- Escalate and report critical issues risks or performance gaps to the Line Manager and Head of Department in a timely manner.
- Conduct regular weekly and monthly team meetings to review performance provide feedback and drive engagement.
- Present monthly performance updates to management highlighting key insights challenges and action plans.
Remote Work :
No
Employment Type :
Contract
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
