Sr Lead Infrastructure Engineer — Infrastructure Monitoring

We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible.

As a Sr Lead Infrastructure Engineer-Infrastructure Monitoring at JPMorgan Chase within the Corporate Technology Enterprise Observability Platforms team you will lead the modernization of Infrastructure monitoring into a strategic secure scalable and automation-enabled observability platformstrengthening firmwide resilience and delivering trusted operational insights.

You will be a hands-on technical contributor who drives adoption and partners across infrastructure application and SRE teams to improve telemetry collection and signal quality modernize event-to-incident workflows and enable AIOps-driven reliability improvements aligned to business objectives.

Job responsibilities

• Lead the modernization of the infrastructure monitoring platform defining target-state architecture and roadmap while balancing near-term delivery with long-term resiliency scalability security and usability goals
• Engineer operate and continuously improve enterprise monitoring platforms to meet availability performance scale and security requirements.
  Own platform design and architecture for telemetry collection and integration across metrics logs events and traces including OpenTelemetry patterns where applicable
• Drive large-scale enterprise onboarding across Linux Windows and complex network estates including lifecycle management versioning/upgrade strategies and governance controls
• Standardize onboarding patterns (agents/collectors configuration baselines dashboards alerting metadata and runbooks) to enable safe repeatable adoption
• Improve signal quality and actionability through baselining threshold strategy noise reduction enrichment and topology/context alignment to reduce MTTR and operational overhead
• Develop and maintain production-grade automation services and configuration-as-code; establish engineering standards and conduct rigorous reviews for reliability security and maintainability
• Reduce operational toil through automation and CI/CD-driven configuration management including infrastructure-as-code patterns (e.g. Terraform).
  Lead production health and operational excellence for the monitoring platform including incident triage root-cause analysis and corrective/preventative actions
• Partner with infrastructure application and SRE teams to align platform capabilities to SLIs/SLOs operational readiness and continuous improvement objectives
• Advance AIOps capabilities (e.g. correlation anomaly detection guided remediation) through experimentation proofs of concept and governed rollouts while mentoring junior engineers and fostering a strong engineering culture

Required qualifications capabilities and skills

• Formal training or certification on infrastructure engineering concepts and 5 years applied experience
• Demonstrated experience owning/operating enterprise-scale monitoring/observability platforms in production and designing & delivering monitoring solutions across large Linux and Windows estates.
• Strong expertise with enterprise-grade operating systems (Windows Server and/or Enterprise Linux) including secure configuration patching and vulnerability remediation in regulated environments.
• Strong understanding of telemetry concepts (metrics logs traces events) and practical OpenTelemetry collection and integration patterns.
• Strong infrastructure knowledge across compute networking storage databases integration patterns scaling resiliency and performance.
• Advanced proficiency in automation and scripting (Python Ansible PowerShell Bash) with strong use of CI/CD for controlled change and safe rollout.
• Hands-on experience with infrastructure-as-code for repeatable governed provisioning and deployments (e.g. Terraform).
• Extensive experience operating in hybrid infrastructure environments including enterprise on-prem platforms and public/private cloud including migration enablement and cloud operational patterns.
• Hands-on experience with data stores such as MS SQL Server Oracle and Cassandra and/or Cloud Native Databases.
• Strong collaboration skills with the ability to partner effectively across infrastructure application and SRE teams to align observability capabilities.

Preferred qualifications capabilities and skills

• Experience operating large-scale enterprise monitoring platforms (e.g. Tivoli SMARTS IBM Instana DX NetOps ITNM Netcool Suite) with deep operational ownership.
• Experience with modern observability ecosystems including Splunk Dynatrace Grafana Prometheus and multi-tool interoperability patterns.
  Experience with Kubernetes (e.g. EKS) for container orchestration and production operations.
• Experience implementing AIOps workflows such as noise reduction anomaly detection probable root-cause analysis and guided remediation with appropriate governance.
• Experience with topology-driven monitoring and event correlation in large distributed infrastructure environments.
• Experience defining and operationalizing SLOs error budgets and reliability metrics across platform services.
• Experience with network monitoring.