Technical Expert & Project Manager MF

The Technical Expert oversees technical architecture lead projects and ensure a successful handover to operations. They provide high-level technical support to Service Managers on complex incidents. A key part of the role is also to drive service innovation and animate a product community to communicate strategy and foster continuous improvement.

Main activities

• Maintain expertise in connectivity products and technologies (SDWAN LAN WIFI PROXY DNS/DHCP FIREWALL) with vendors to drive innovation in deployed solutions
• Manage and ensure compliance of network architectures with Technical Architecture and Operations Documents (DATEX)
• Update and maintain technical documentation and architecture compliance
• Lead small to medium-sized projects as project manager; ensure smooth transition to operational teams led by Service Managers
• Animate and lead communities around assigned products to communicate on strategy product evolutions and service understanding
• Drive continuous improvement actions through active community engagement and knowledge sharing
• Support Service Managers in controlling managed service provider activities particularly on complex tickets and critical incidents
• Conduct technical diagnostics validate action plans and ensure resolution on complex and critical incidents
• Ensure technical best practices and compliance with operational procedures are respected
• Provide technical escalation support and expertise to Service Managers on complex operational topics
• Participate in service definition and continuous improvement initiatives
• Participate in vendor management and technical committees
• Optimize technical solutions to improve end-user experience and reduce costs

Qualifications :

Main skills

• Technical: Expertise in connectivity products and technologies (SDWAN LAN WIFI PROXY DNS/DHCP FIREWALL) 
• Project management: Lead small to medium-sized projects as project manager
• Client Centricity: Animate and lead communities around assigned products to communicate on strategy product evolutions and service understanding
• Information Technology Infrastructure Library (ITIL): Integration in a service approach to guarantee Operational Excellence and good transition from project to operational teams.
• English: Fluent to be able to discuss with BU and use international documentation

Key behavioral skills

• Simplifying complex concepts: Ability to make complex information easy to understand for a non-expert audience
• Communication IT & Business: Ability to transmit information broadcast a message in a clear and understandable way
• Transversality: Ability to work with several teams with no hierarchical link
• Decision making: Ability to listen decide or escalate
• Conviction / Assertivity: Ability to argue to persuade
• Formalisation & Rigor: Ability to be clear in the communication to unsure a good undersanting & alignment of the differents stakeholder
• Autonomy: Ability to understand needs use hard & soft skill to manage topics without systematic escalation. Define an magenta & approche to solve topic with efficiency
• Organisation skills: Ability to plan its activities and those of its teams
• Leadership: Ability to position itself at the head of a group and to lead and motivate teams
• Sense of performance/ client: Ability to meet commitments in continuous search for improvement and wish to overperform
• Interpersonal skills: Ability to interact well with other people to make the collaborate and cooperate
• Synthesis skills: Ability to combine separate elements in order to form a coherent whole and quick to understand

Additional Information :

We offer you the opportunity to join a company whose goal is to become the leader in ecological transformation! 

What we offer: 

• Being part of a collective that cares about your future career and development 
• Opportunities for growth within Veolia Headquarters and more broadly within the Veolia Group in France and internationally 
• Opportunity to be part of enriching projects outside of your daily work 
• Veolia is committed to a global social pact for all its employees worldwide 
• We are committed to providing you with the best possible experience 

But also: 

• 100% reimbursement of urban transport subscriptions
• 10 days off (RTT) in addition to the 5 weeks of paid vacation
• Company restaurant and meal vouchers for teleworking days
• Profit-sharing 

Veolia Environnement SA recognizes that some candidates only apply if they think they have checked all the boxes. But we prefer to see your application rather than risk missing out on your potential! 

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time