BellLuggage Attendant Raffles The Red Sea

Key Responsibilities

• Arrival & Departure Excellence: Warmly greet guests at the entrance within seconds of arrival using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.
• Luggage Management: Ensure the safe keeping of all incoming outgoing and stored baggage. This includes accurate tagging organizing the luggage room into Arrival Departure and Long-Term sections and maintaining a clear logbook.
• Rooming & Orientation: Escort guests to their rooms and provide a professional orientation explaining room features such as light switches Wi-Fi and amenities in an engaging way.
• Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a storyteller by sharing knowledge about the hotels heritage local attractions and facilities.
• Operational Support: Coordinate with the Front Desk Concierge and Valet teams to ensure seamless guest transitions. Deliver messages newspapers and parcels promptly to guest rooms.

Qualifications :

Performance Standards & Requirements

• Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.
• Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.
• Service Excellence: Adhere to Raffles Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.
• Discretion: Maintain strict confidentiality regarding guest movements and information.

Desired Qualifications

• Experience: Typically at least 12 years in a luxury 5-star hospitality environment.
• Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.
• Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time