Senior Butler Raffles The Red Sea

Core Responsibilities

• Intuitive Guest Care: Orchestrate seamless resident journeys from pre-arrival to a fond farewell. This includes personally greeting VIPs and long-stay guests conducting in-suite check-ins and providing comprehensive suite orientations.
• Bespoke Experience Curation: Design wow moments and sensory journeys such as organizing private heritage walks securing impossible-to-get restaurant reservations or coordinating high-profile celebrations like anniversaries.
• Master Valet Services: Deliver expert-level packing and unpacking garment pressing laundry valet and professional shoe-shining to the highest luxury standards.
• Dining & Social Facilitation: Manage in-suite dining experiences including the service of afternoon tea evening canapés and private meals with meticulous attention to table presentation.
• Team Leadership: Supervise daily butler operations allocate resources and mentor junior staff to ensure all interactions align with the Raffles Brand Personalitycharming graceful thoughtful and welcoming.
• Guest Intelligence: Maintain and update exhaustive guest profiles noting specific quirks and preferences to ensure a seamless elite relay between shifts.

Qualifications :

Required Skills & Qualifications

• Experience: Typically a minimum of 25 years in luxury hospitality (5-star/Forbes-rated environments) with a proven track record in butler or high-end guest relations.
• Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.
• Cultural Savvy: Deep understanding of international luxury traveler expectations and depending on the location local etiquette 
• Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.
• Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.

The Raffles Standard Personality

• A successful Senior Butler must embody these specific brand values:

• Emotional Luxury: The ability to build genuine warm and professional connections that transcend basic service.
• The Butler Did It Spirit: A witty stylish and resourceful approach to problem-solving and service.
• Discretion & Privacy: Respecting guest space and maintaining absolute confidentiality at all times.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in Pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time