Upsell Account Executive

About Us

Kenect is a leading AI-powered texting and reputation management platform used by 10000 dealerships and service businesses across North America. We help companies streamline communication respond faster and drive real revenue by converting their main business line into a text-enabled number and unifying messaging reviews payments and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt built for real-world workflows and delivers measurable improvements in speed customer satisfaction and operational efficiency.

Were a fast-growing mission-driven team building technology that strengthens human connection in a digital-first world and were just getting started.

About the Role

As an Upsell Account Executive for a SaaS company you will drive revenue growth within an existing customer base by identifying expansion opportunities and promoting additional products features or higher-tier plans. You will build strong relationships with current clients understand their evolving business needs and deliver tailored solutions that maximize value and retention. You are consultative data-driven and skilled at navigating stakeholder conversations to uncover upsell opportunities. Your success will be measured by net revenue retention expansion revenue and customer satisfaction.

What You Will Be Doing

• Find and qualify upsell opportunities within an existing book of business through usage data customer feedback and account reviews

• Build and maintain strong relationships with key stakeholders to understand evolving needs and position additional solutions

• Lead product demos pricing discussions and negotiations for upgrades add-ons and expanded contracts

• Collaborate cross-functionally with Customer Success Support and Product teams to ensure a seamless customer experience

• Track pipeline activity forecast expansion revenue and consistently meet or exceed upsell quotas

Skills & Qualifications

• 3 years of experience in SaaS sales account management or customer-facing revenue roles with a focus on upselling or expansion

• Proven track record of meeting or exceeding revenue targets particularly within an existing customer base

• Strong consultative selling skills with the ability to uncover customer needs and align solutions to business outcomes

• Excellent communication presentation and negotiation skills with experience engaging multiple stakeholders

• Data-driven mindset with proficiency in CRM tools (e.g. Salesforce) and the ability to leverage usage metrics to identify opportunities

• Highly organized self-motivated and able to manage multiple accounts and priorities in a fast-paced environment

Our Company Values We Hope You Showcase

• See it Solve it Get it Done

• Build Adapt Win

• Unwavering Customer Obsession

What Kenect Offers!

• Health Dental Vision Life & Disability Insurance

• Your birthday is a paid day off

• Onsite gym

• Breakroom full of snacks and drinks

• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes we have managers and 1:1s. Yes we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs job requirements and individual qualifications without regard to race color religion or belief family or parental status or any other status protected under federal state or local law.