Customer Service Representative – Bilingual
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative (CSR) Bilingual (English/Spanish)
Salary Range: $48000 $55000 annually
Start Date: Immediate
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) who is fully bilingual in English and Spanish and possesses strong Excel skills. This role is ideal for someone who thrives in a fast-paced environment can manage data efficiently and delivers high-quality support to a diverse customer base.
Key Responsibilities:
- Provide professional and timely customer support via phone email and chat in both English and Spanish
- Accurately document customer interactions issues and resolutions in internal systems
- Use Microsoft Excel to track analyze and report customer data including creating spreadsheets using formulas and generating reports
- Resolve customer inquiries complaints and service requests with a problem-solving mindset
- Collaborate with internal teams to ensure customer issues are addressed efficiently
- Maintain up-to-date knowledge of company products services and policies
- Identify trends or recurring issues and escalate when necessary
Qualifications:
- Fully bilingual in English and Spanish (written and verbal)
- Proven experience in a customer service or support role
- Strong proficiency in Microsoft Excel (e.g. VLOOKUP pivot tables data organization)
- Excellent communication and interpersonal skills
- High attention to detail and strong organizational abilities
- Ability to multitask and manage time effectively
- Comfortable working in a fast-paced deadline-driven environment
