Primary Details

• Location Melbourne

• 12 Month Contract full time hours

• Hybrid role

The Opportunity

Were seeking a motivated and detail-focused Claims Officer Litigation & Credit Hire to join our AUSPAC Claims team. This role is integral in managing litigated matters and credit hire recoveries ensuring fair efficient and strategic resolution of claims while protecting our customers and QBEs interests.

Youll work closely with internal stakeholders external legal representatives credit hire organisations and third-party claimants. This is an excellent opportunity for someone who thrives in a fast-paced environment enjoys investigative work and is confident in applying policy knowledge and negotiation skills.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

• Manage a portfolio of litigated and credit hire claims ensuring timely progression and adherence to internal guidelines including correct process handling and escalation pathways.

• Assess liability using available evidence aligning with established Credit Hire and Litigation procedures

• Respond to credit hire enquiries appropriately following scripting and escalation steps as outlined in internal Credit Hire protocols (e.g. non-disclosure of claim details and transferring callers to Litigation & Settlements Team

• Negotiate settlements using sound commercial judgment to achieve optimal outcomes for QBE.

• Collaborate with legal partners Technical Claims Officers and Managers on litigated matters and highrisk claims.

• Maintain accurate and compliant documentation throughout the claim lifecycle.

About you

To succeed in this role youll have

• Experience in motor liability or litigated claims management preferably with exposure to credit hire matters.

• Strong analytical and investigative skills including the ability to interpret policy evidence and legal arguments.

• Confidence managing complex stakeholders such as solicitors recovery agents and technical specialists.

• Excellent communication skills both written and verbal with the ability to influence outcomes professionally.

• Commitment to delivering fair and customer-centred claim resolutions.

• Ability to work autonomously while also contributing to a collaborative team environment.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.