In Room Dining

Position Summary In Room Dining Associate

As an In Room Dining Associate you will play a key role in delivering an exceptional inroom dining experience to guests ensuring prompt professional and personalised service at all times. You will be responsible for taking orders preparing and delivering food and beverages and maintaining service standards that reflect the quality and values of the hotel. This role is ideal for a guestfocused hospitality professional with strong communication skills attention to detail and a passion for delivering premium service in a luxury environment.

Key Responsibilities

• Deliver efficient courteous and personalised inroom dining service to guests in accordance with brand standards.
• Take food and beverage orders accurately via phone or in person demonstrating strong menu and product knowledge.
• Ensure timely delivery correct presentation and quality of all inroom dining orders.
• Set up trays tables and room service equipment to a high standard ensuring a polished guest experience.
• Maintain cleanliness and organisation of inroom dining areas pantries and service stations.
• Ensure compliance with health safety hygiene and food handling regulations at all times.
• Upsell menu items beverages and promotions to enhance the guest experience and drive revenue.
• Coordinate with kitchen and bar teams to ensure seamless service and accurate order fulfilment.
• Handle billing cash card transactions and service charges accurately in line with financial procedures.
• Collect trays and trolleys promptly ensuring guest rooms and public areas remain tidy and presentable.
• Respond to guest requests and concerns professionally resolving issues promptly and escalating where required.
• Support team members during service and contribute to a positive collaborative team environment.
• Represent the hotel brand with professionalism warmth and attention to detail at all times.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 20% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations among many other benefit

Qualifications:

• Experience in a 5star or luxury hotel

Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.