STORE MANAGER(Saudi National Only)
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Job Summary
Daily Store Operations Management:
- Ensure store opening and closing activities are executed according to company schedules and procedures.
- Maintain high standards of store cleanliness visual presentation product display and staff grooming.
- Ensure accurate pricing labelling and promotional signage at all times especially during seasonal campaigns.
- Supervise receipt of goods stock arrangement barcode availability and proper shelving of all items.
- Ensure compliance with operational checklists SOPs and security procedures.
- Monitor daily sales performance conversion rates average transaction value and KPIs.
- Track commissions incentives and individual staff performance.
- Prepare monthly store performance evaluation reports highlighting gaps corrective actions and improvement plans.
Team & HR Management:
- Ensure staff compliance with company policies code of conduct and work regulations.
- Prepare staff duty rosters attendance schedules and leave plans in coordination with HR.
- Train employees on POS systems product knowledge sales techniques and customer service standards.
- Manage HR-related matters including leave requests transfers recruitment support warnings and disciplinary actions.
- Conduct performance evaluations and provide coaching feedback and development support.
- Arrange coverage during staff absences weekly offs or peak business periods.
Customer Service & Brand Experience:
- Ensure exceptional customer service aligned with KAHRAs luxury retail standards.
- Handle customer complaints feedback and service recovery professionally.
- Coordinate with Customer Relations and Head Office for complaint resolution and service improvements.
- Build strong customer relationships to encourage repeat business and brand loyalty.
Reporting & Financial Control:
- Prepare and submit daily operational reports including sales damages incidents and maintenance issues.
- Ensure daily cash reconciliation bank deposits and sales documentation are completed accurately and on time.
- Follow finance procedures for cash handling refunds and discounts.
- Support audits and internal controls as required.
Inventory & Asset Management:
- Conduct and supervise monthly quarterly and annual stock counts.
- Investigate stock variances and implement corrective actions.
- Ensure proper handling and care of fixed assets equipment and store fixtures.
- Coordinate store and equipment maintenance with Operations and Maintenance Managers.
- Follow up on watch jewellery or equipment servicing where applicable.
Requirements
Qualifications and Experience:
- Bachelors degree in Business Administration Retail Management or related field preferred.
- Minimum 46 years of experience in retail or store management preferably in luxury retail or fashion.
- Experience managing sales targets inventory and staff teams.
Job Specific Skills:
- Strong leadership and people management skills.
- Sales-driven mindset with strong analytical and reporting ability.
- Proficiency in POS systems and retail management software.
- Knowledge of inventory control cash handling and store operations.
Competencies:
- Customer-centric and brand-focused approach.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Problem-solving and decision-making capability.
- High level of integrity and accountability
Company Industry
Freight and Package Transportation / Transportation / Logistics / Supply Chain and Storage / Warehousing and Storage
