Deskside Technician I

Stefanini Group

Job Location:

Highland Heights, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full-service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Provide onsite Windows software and hardware support in both Corporate and Manufacturing environments.
Support four client locations
Stage provision and deploy IT machines to end users following defined business practices
Install configure diagnose troubleshoot software for a variety of technologies
Configure troubleshoot and deploy mobile devices and other audio/visual equipment
Follow appropriate KB articles
Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
Prioritize and complete work both in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Inventory management of IT assets to include replacement of aged or broken hardware
Resolving escalations from the IT Service Desk and handling client support requests
Complete multiple simultaneous projects in a timely manner

Minimum 1 year prior experience providing end user support
Strong Customer Service focus
Good written oral and interpersonal communication skills
Experience with Windows 11 Office 365 and Office Product Suite
Experience with Bar Code Scanners and Label Printers is a plus
Willing to support and short-distance travel to multiple client locations

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will nevermake an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

#LI-LG1

#LI-ONSITE

Required Experience:

Job DescriptionWho we areStefanini is a full-service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing t...

Job Description

Who we are

What will you do

Provide onsite Windows software and hardware support in both Corporate and Manufacturing environments.
Support four client locations
Stage provision and deploy IT machines to end users following defined business practices
Install configure diagnose troubleshoot software for a variety of technologies
Configure troubleshoot and deploy mobile devices and other audio/visual equipment
Follow appropriate KB articles
Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
Prioritize and complete work both in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Inventory management of IT assets to include replacement of aged or broken hardware
Resolving escalations from the IT Service Desk and handling client support requests
Complete multiple simultaneous projects in a timely manner

Minimum 1 year prior experience providing end user support
Strong Customer Service focus
Good written oral and interpersonal communication skills
Experience with Windows 11 Office 365 and Office Product Suite
Experience with Bar Code Scanners and Label Printers is a plus
Willing to support and short-distance travel to multiple client locations

#LI-LG1

#LI-ONSITE

Required Experience:

Apply Now

About Company

Stefanini Group

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more

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