IT Onsite Support Engineer

Location: Zhuanqiao Minhang District Shanghai

1. IT Onsite Support - Daily operations and maintenance of Sled Lab
2. IT KPI Management - Responsible for IT ScoreCard management across three sites in Shanghai ensuring monthly ScoreCard compliance and qualification

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

• Provide hardware/software support services to onsite clients including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices to ensure connectivity from PC to Network
• Perform daily maintenance and management of lab equipment
• Assist in the implementation and deployment of IT-related projects
• Document and track IT support tickets ensuring timely issue resolution
• Monitor and report on IT KPIs and ScoreCard metrics

What do you need to succeed

Required Skills:

• 1 years of corporate desktop support experience with strong emphasis on supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Dell PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007 Microsoft Office 2016 including MS Lync Microsoft Outlook Web Application (OWA) and Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality customer service skills
• VPN experience
• Experience with Symantec products including Endpoint Protection Bitlocker SCCM and RDP

Preferred Skills:

• Experience with IT KPI and ScoreCard management
• Good communication skills in both Chinese and English

What youll get

• Work with brilliant minds often within a global capacity
• Comprehensive benefits package including social insurance paid time off training allowance supplementary medical insurance and more
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well
• Excellent career development opportunities and advancement potential

Why were different

• Brazilian and privately owned company
• Agility flexibility and innovation are in our DNA
• Flat organizational structure which enables faster communication and decision making

• 1 years of corporate desktop support experience with strong emphasis on supporting Windows 7 and Windows 10
• Responsible for IT Asset Management System
• Experience troubleshooting and replacing hardware on Dell PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007 Microsoft Office 2016 including MS Lync Microsoft Outlook Web Application (OWA) and Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality customer service skills
• VPN experience
• Experience with Symantec products including Endpoint Protection Bitlocker SCCM and RDP